Latest news, product updates, and insights on
AI-powered social and
community operations.
Plan, execute & measure a modern public relations campaign. This guide covers strategy, KPIs, AI integration, & real examples for enterprise teams.
Stop manual triage on the world's largest professional network. Learn how Sift AI uses intent detection to separate B2B spam from the critical signals that impact your brand reputation.
While legacy CX platforms struggle with social media noise and rigid workflows, AI-native tools like Sift streamline support by automatically filtering spam, routing urgent issues, and providing deep customer context for faster, more effective responses.
Why social media support teams are moving past keyword monitoring, and what you need to keep up.
Going beyond simple keyword matching, advanced AI and LLMs transform chaotic user conversations into a coherent, actionable resource for modern brands.
A technical exploration of how Large Language Models (LLMs) provide superior sentiment analysis and context-aware insights for social and community platforms.
While chatbots were once the pinnacle of AI, the technology has evolved. AI is now reshaping interactions through context-aware understanding and proactive solutions.
Unanswered questions in Discord are a major problem. The Sift AI-powered sidekick uses LLMs to scan your Discord channels and pinpoint those burning, unanswered questions.
The pros and cons of closed chats like Discord and open forums like Discourse.
Modern support is where your customers live. To truly excel, your support needs to be as dynamic and omnipresent as the platforms your customers use every day.
How to transform the chaos of Discord chats into a publicly indexed, searchable resource without losing the vibrant community spirit.
