Sift AI
Book a demo
Knowledge base

Point Sift at your help center. Every agent answers from it.

Crawl your website, add file links, or upload documents, and group them into contexts. The same knowledge powers reply drafts, auto-reply bots, and SiftGPT.

Book a demo Read the docs
Knowledge baseWanderly · example
help.wanderly.comWebsite crawl · 412 pages · indexed Ready
Refund policy 2026.pdfUpload · indexed Ready
Status pageWebsite crawl · re-crawling Syncing
Context: Support (EN)3 sources Context

“How do I change my booking date?” matches 1 strong article and 2 related ones.

Ways to addCrawl, link, upload
Upload size10 files x 25 MB
Used byDrafts, bots, SiftGPT
Match labelsStrong, related

What it does

Crawl, link, or upload

Add a website with include and exclude paths, a file URL, or up to 10 files at a time.

Contexts

Group sources into named contexts, for example one per language or brand.

Automatic indexing

Each source shows its status, and you can re-crawl on demand.

Better matching

Add titles, audiences, topics, and phrases. Results show as a strong match or a related article.

One source, every agent

Reply drafts, auto-reply bots, and SiftGPT all read from the same contexts.

Weak matches hidden

Articles known to match poorly stay out of answers.

Keep it fresh without thinking about it

Point Sift at your help center with include and exclude paths. Indexing runs on its own, each source shows its status, and you can re-crawl when you publish something new.

Knowledge base
  • Website crawl with path rules
  • Per-source status
  • Re-crawl on demand

Answers that cite the right article

Add titles, audiences, topics, and matching phrases to articles that matter most. Answers label each result as a strong match or a related article, and hide known weak matches.

Knowledge base
  • Improve matching per article
  • Strong match vs related article
  • Weak matches stay out

Where agents act, and where you decide.

You decide what agents know. They use it every time they draft or answer.

  1. Person
    Add sources

    Crawl your help center, add file links, or upload documents.

  2. Agent
    Index and match

    Indexes each source and matches articles to questions.

  3. Agent
    Draft from it

    Reply drafts, bots, and SiftGPT answer from the same contexts.

  4. Person
    Tune matching

    Add titles, topics, and phrases where answers need help.

Questions

What can I add?

Website crawls, file links, and uploads of up to 10 files of 25 MB each.

Can I keep languages separate?

Yes. Create a context per language and choose which one replies use.

More of the platform

AI triageScore, summarize, tag, and filter every message.AI repliesDrafts in your voice, grounded in your knowledge.SiftGPTAsk your data, get answers with sources.InboxEvery channel in one keyboard-first inbox.WorkflowsRules and goals that route work for you.AnalyticsTopics, sentiment, SLAs, and custom dashboards.ListeningBrand mentions you weren’t tagged in.PeopleAdvocates, detractors, and who’s going quiet.ModerationSpam, policy, and blocked users.Quality & CSATQA agents, reviews, and customer scores.Security & adminRoles, audit log, and agent access controls.

Point us at your help center.

We’ll crawl it and show drafts that cite your own articles.

Book a demo