Overview

Your community at scale. No threads lost.

Whether you are managing real-time chat in a Discord server or triaging product tickets in a Gainsight customer forum, Sift helps community teams handle volume without losing the human touch.

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Sift Integration Status Monitoring

Discord Active

Daily Messages 14,204

Triage Accuracy 99.4%

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Gainsight Active

Forum Threads 148

Risk Escalated 12 cases

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Platform Integrations

Built for chat. Tuned for success.

Sift adapts to the unique pace of your community. Choose the integration that fits your team's workflow.

Real-Time Chat

Sift for Discord

Stop firefighting in your Discord server. Sift handles the chat velocity by managing high-volume message streams 24/7/365, instantly blocking token scams, phishing links, and targeted spam raids before your members ever see them.

Instead of letting critical user inquiries get lost in the chaos, Sift isolates genuine customer trouble from the chatter. It surfaces actual support questions and drops them straight into your team workflows before they get lost to the scrollback.

Explore Discord

Customer Success

Sift for Community

Scale your community support across platforms like Gainsight, Higher Logic, and Discourse.

Route high-priority threads to the right team queues, sending technical bugs straight to Engineering and feature requests to Product and use AI auto-drafts for repetitive issues.

Generate Voice of the Customer reports that keep customers healthy and prevent churn before it happens.

Explore Community

The fleet.

Sift isn't one AI doing everything badly. It's eleven specialized agents, plus the custom ones you configure, each trained for a specific job, working in parallel across every conversation, every channel, all the time.

TRIAGE

What to engage on, what to skip, what to escalate

skip · draft · escalate · alert
TAG

Applies your taxonomy to every post

▢ Lisbon ▢ Hotel ▢ Refund
TAXONOMY

Surfaces emerging themes + user types

⚡ "Sleep pods at MAD" +320%
PERSONA

Identifies who's posting and applies the right profile

Power user · 12 trips · micro-influencer
BRAND

Knows your voice, style guide, brand do's and don'ts

voice: warm · accountable · concise
DRAFT

Writes replies in your brand voice with full context

"ahh marcus that's not it, really sorry…"
SCOUT

Finds marketing opportunities: trends, press, competitor moves

⚡ "12-3-30" trending · NYT piece live
CRISIS

Detects threats and brewing issues, alerts in real time

⚠ "delayed orders" up 4× w/w
ASK SiftGPT

Natural-language Q&A across your conversation data, reachable via MCP

Q: "Top complaint?" → A: "Shipping · 42%"
RESEARCH

Deep dives on customers, competitors, products

Dossier: history, sentiment, key issues
BRIEF

Proactive summaries for leadership and teams

Monday brief: themes + sentiment + crisis
Custom

Configure new agents for the jobs your team has.

the fleet grows with you