Your community at scale. No threads lost.
Whether you are managing real-time chat in a Discord server or triaging product tickets in a Gainsight customer forum, Sift helps community teams handle volume without losing the human touch.
Built for chat. Tuned for success.
Sift adapts to the unique pace of your community. Choose the integration that fits your team's workflow.
Sift for Discord
Stop firefighting in your Discord server. Sift handles the chat velocity by managing high-volume message streams 24/7/365, instantly blocking token scams, phishing links, and targeted spam raids before your members ever see them.
Instead of letting critical user inquiries get lost in the chaos, Sift isolates genuine customer trouble from the chatter. It surfaces actual support questions and drops them straight into your team workflows before they get lost to the scrollback.
Sift for Community
Scale your community support across platforms like Gainsight, Higher Logic, and Discourse.
Route high-priority threads to the right team queues, sending technical bugs straight to Engineering and feature requests to Product and use AI auto-drafts for repetitive issues.
Generate Voice of the Customer reports that keep customers healthy and prevent churn before it happens.
The fleet.
Sift isn't one AI doing everything badly. It's eleven specialized agents, plus the custom ones you configure, each trained for a specific job, working in parallel across every conversation, every channel, all the time.
- TRIAGE
What to engage on, what to skip, what to escalate
skip · draft · escalate · alert
- TAG
Applies your taxonomy to every post
▢ Lisbon ▢ Hotel ▢ Refund
- TAXONOMY
Surfaces emerging themes + user types
⚡ "Sleep pods at MAD" +320%
- PERSONA
Identifies who's posting and applies the right profile
Power user · 12 trips · micro-influencer
- BRAND
Knows your voice, style guide, brand do's and don'ts
voice: warm · accountable · concise
- DRAFT
Writes replies in your brand voice with full context
"ahh marcus that's not it, really sorry…"
- SCOUT
Finds marketing opportunities: trends, press, competitor moves
⚡ "12-3-30" trending · NYT piece live
- CRISIS
Detects threats and brewing issues, alerts in real time
⚠ "delayed orders" up 4× w/w
- ASK SiftGPT
Natural-language Q&A across your conversation data, reachable via MCP
Q: "Top complaint?" → A: "Shipping · 42%"
- RESEARCH
Deep dives on customers, competitors, products
Dossier: history, sentiment, key issues
- BRIEF
Proactive summaries for leadership and teams
Monday brief: themes + sentiment + crisis
- Custom
Configure new agents for the jobs your team has.
the fleet grows with you
Ready for modern social management?
Talk with our team about setting up a pilot. Go live in an hour, and scaled in a week.
Book a Demo