Sift AI
Book a demo
Quality & CSAT

QA agents grade every closed conversation. Managers see it live.

QA agents grade closed conversations against your checklist every night. Managers approve messages before they send, watch queues live, and track CSAT, including AI estimates where customers didn’t answer.

Book a demo Read the docs
QualityWanderly · example
Empathy and accuracy checklistQA agent · graded 214 overnight 92%
Refund reply from AlexReview · waiting for approval Review
CSAT this weekSubmitted 4.6 · AI estimate 4.3 CSAT
SLA: first response under 30mMonitor 96%

3 conversations failed a critical check last night. All three were refunds handled after 6 pm.

Check types4
GradingNightly or on demand
CSATTwo-step, in channel
AI vs human gradesKept separate

What it does

QA agents

Grade closed conversations with pass/fail, score, critical, and comment checks. Run nightly, or quick-check 5 or 10 first.

AI and human grades kept apart

Human grades are saved separately, so you can compare them with the AI.

Review before send

Managers approve, edit, or reject agent messages and status changes. Rejections need written feedback.

Live monitor

Team members online, new conversations, first response time, SLA, and queue health with drill-down.

Two-step CSAT

A rating then optional feedback, sent in-channel on WhatsApp and Telegram, triggered by close reason.

Estimated CSAT

AI estimates satisfaction for conversations without a survey response, by agent and topic.

QA on every conversation, not a sample

Write a checklist once. QA agents grade closed conversations every night, and human grades are stored next to them so you can see where the AI and your leads disagree.

Quality & CSAT
  • Pass/fail, score, critical, comment
  • Quick check on 5 or 10 first
  • QA dashboard template

Managers see it live

Monitor shows team members online, new conversations, first response time, and SLA performance. Review lets managers approve or edit messages before they go live.

Quality & CSAT
  • Live queue health with drill-down
  • Approve, edit, or reject before send
  • Rejections include written feedback

Where agents act, and where you decide.

Agents do the grading and estimating. Managers set the bar and make the calls.

  1. Person
    Write the checklist

    Pass/fail, score, critical, and comment checks.

  2. Agent
    Grade overnight

    QA agents grade every closed conversation.

  3. Agent
    Estimate CSAT

    Fills the gap where customers didn’t answer.

  4. Person
    Coach and approve

    Managers review, grade, and approve messages.

Surveys right in the channel

All integrations →
WhatsAppTelegramCustom Form

More of the platform

AI triageScore, summarize, tag, and filter every message.AI repliesDrafts in your voice, grounded in your knowledge.Knowledge baseThe facts your agents answer from.SiftGPTAsk your data, get answers with sources.InboxEvery channel in one keyboard-first inbox.WorkflowsRules and goals that route work for you.AnalyticsTopics, sentiment, SLAs, and custom dashboards.ListeningBrand mentions you weren’t tagged in.PeopleAdvocates, detractors, and who’s going quiet.ModerationSpam, policy, and blocked users.Security & adminRoles, audit log, and agent access controls.

Grade every closed conversation.

We’ll turn your QA checklist into a QA agent and run it on last week.

Book a demo