Every conversation, answered.
Triage every DM, mention, and comment across every channel. Sift drafts the reply in your voice and escalates the cases that need a human, so your team shows up where it matters.
Three jobs. One loop.
- Triage
Filter the noise, surface the signal.
Sift reads every channel, separates urgent from off-topic, and lines up the cases your team actually needs to see, already tagged and prioritised.
- Draft
On-voice replies, ready to approve.
Every queued case comes with a drafted response in your brand voice. Approve, edit, or rewrite in a click. Your team ships replies, not boilerplate.
- Escalate
Hand off when judgment matters.
Sift recognises the edge cases, such as legal risk, VIPs, or crises, and routes them to the right human with full context. Nothing slips through and nothing goes out without a check.
Always answered.
Sift agents triage every DM, comment, mention, keyword, and review. They draft a reply in your voice and route the cases that need a human. Your team stops chasing the queue and starts solving the cases that matter.
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Every surface, one queue.
DMs, comments, tagged mentions, untagged keywords, reviews: wherever customers reach out, unified in one place.
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On-brand by default.
Sift drafts in your voice with full customer history. Edit when you want, send when it's right.
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Knows when to hand off.
Routine cases get handled. Refunds, legal issues, and crises route to the right human, with full context attached.
The fleet.
Sift isn't one AI doing everything badly. It's eleven specialized agents, plus the custom ones you configure, each trained for a specific job, working in parallel across every conversation, every channel, all the time.
- TRIAGE
What to engage on, what to skip, what to escalate
skip · draft · escalate · alert
- TAG
Applies your taxonomy to every post
▢ Lisbon ▢ Hotel ▢ Refund
- TAXONOMY
Surfaces emerging themes + user types
⚡ "Sleep pods at MAD" +320%
- PERSONA
Identifies who's posting and applies the right profile
Power user · 12 trips · micro-influencer
- BRAND
Knows your voice, style guide, brand do's and don'ts
voice: warm · accountable · concise
- DRAFT
Writes replies in your brand voice with full context
"ahh marcus that's not it, really sorry…"
- SCOUT
Finds marketing opportunities: trends, press, competitor moves
⚡ "12-3-30" trending · NYT piece live
- CRISIS
Detects threats and brewing issues, alerts in real time
⚠ "delayed orders" up 4× w/w
- ASK SiftGPT
Natural-language Q&A across your conversation data, reachable via MCP
Q: "Top complaint?" → A: "Shipping · 42%"
- RESEARCH
Deep dives on customers, competitors, products
Dossier: history, sentiment, key issues
- BRIEF
Proactive summaries for leadership and teams
Monday brief: themes + sentiment + crisis
- Custom
Configure new agents for the jobs your team has.
the fleet grows with you
Ready for modern social management?
Talk with our team about setting up a pilot. Go live in an hour, and scaled in a week.
Book a Demo