Sift AI
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AI replies

Replies drafted in your voice. Sent when your team says so.

One click drafts a reply from your knowledge base, the thread history, and your Voice & Tone. Your team edits and sends. Sift learns from those edits and proposes new voice rules.

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Reply draftWanderly · example
“My order says delivered but nothing arrived.”Instagram DM · Nina A.
Draft: Sorry Nina, that’s not the experience we want...From: Shipping FAQ, Returns policy Draft
Voice: warm, first name, no exclamation marksVoice & Tone
Learned: link the tracking page in shipping repliesLearned pattern · accepted Rule

Draft ready. It cites two knowledge base articles and follows your DM voice.

Reply modesPublic, DM, internal
Voice sourcesSent replies + rules
Automatic repliesBots you turn on
Voice rulesPer channel

What it does

One-click drafts

Drafts use your knowledge base contexts, the full thread, and your voice settings.

Voice & Tone

Generate a voice from your team’s sent replies, add things to avoid, and set a separate voice for public posts.

Learned patterns

Sift studies how your team edits drafts and proposes voice rules, per channel if you want. You accept or skip each one.

Public, private, or internal

Reply in public, send a DM, or leave an internal note. Each mode is color coded so nobody posts in the wrong place.

Media and macros

Attach images to a draft and use saved responses with placeholders like name and brand.

Auto-reply bots

For common questions or off-hours, set up a bot that answers from the same knowledge.

A voice built from your best replies

Generate Voice & Tone from what your team already sends, add things to avoid, and set a separate voice for public posts. Learned patterns keep it current as your team edits drafts.

AI replies
  • Generated from sent replies
  • Things to avoid, plus a public-post override
  • Run learning now to propose new rules

Grounded, then reviewed

Drafts draw on the knowledge base contexts you choose and the full thread. Your team edits and sends. For repeat questions, auto-reply bots answer from the same knowledge.

AI replies
  • Knowledge base contexts and thread history
  • Attach media while the draft waits
  • Saved responses with placeholders

Where agents act, and where you decide.

Drafts are always reviewed. Automatic answers only come from bots and workflows your team sets up.

  1. Agent
    Read the thread

    Pulls the conversation history and the matching knowledge.

  2. Agent
    Draft the reply

    Writes in your voice, with the public or private tone that fits.

  3. Person
    Edit and send

    Your team reviews every draft before it goes out.

  4. Agent
    Learn from edits

    Proposes new voice rules from what your team changed.

Works across your channels

All integrations →
XInstagramFacebookThreadsTikTokYouTubeLinkedInWhatsAppTelegramDiscordDiscourseApp StoreGoogle Play

Questions

Does Sift send replies on its own?

AI drafts are reviewed by a person before they send. Auto-reply bots and workflows can answer automatically where your team sets them up.

Where does the draft get its facts?

From the knowledge base contexts you choose, plus the conversation history.

Can the voice differ by channel?

Yes. Learned patterns can be scoped per channel, and public posts can use their own voice override.

More of the platform

AI triageScore, summarize, tag, and filter every message.Knowledge baseThe facts your agents answer from.SiftGPTAsk your data, get answers with sources.InboxEvery channel in one keyboard-first inbox.WorkflowsRules and goals that route work for you.AnalyticsTopics, sentiment, SLAs, and custom dashboards.ListeningBrand mentions you weren’t tagged in.PeopleAdvocates, detractors, and who’s going quiet.ModerationSpam, policy, and blocked users.Quality & CSATQA agents, reviews, and customer scores.Security & adminRoles, audit log, and agent access controls.

Hear your voice in the first draft.

We’ll build Voice & Tone from your sent replies and draft against real messages.

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