Sift AI Book a Demo
Product overview

Operate with intelligence.

Deep intelligence meets human judgment. Sift agents monitor, analyze, and draft — so your team can validate and execute with precision.

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20+ integrations
  • Listening
    7,482
    Live mentions
  • Intelligence
  • Queue status
    Optimal flow
Three jobs, one platform

The agentic way to manage social & community at scale.

Always answered.

Sift agents triage every DM, comment, mention, keyword, and review. They draft a reply in your voice and route the cases that need a human. Your team stops chasing the queue and starts solving the cases that matter.

TRIAGE DRAFT BRAND CRISIS
Explore Social Support

  • Every surface, one queue.

    DMs, comments, tagged mentions, untagged keywords, reviews: wherever customers reach out, unified in one place.

  • On-brand by default.

    Sift drafts in your voice with full customer history. Edit when you want, send when it's right.

  • Knows when to hand off.

    Routine cases get handled. Refunds, legal issues, and crises route to the right human, with full context attached.

Hear every voice.

Ask SiftGPT anything about your audience: top complaints, emerging themes, who's saying what. Get an answer in seconds. TAG, TAXONOMY, and PERSONA agents classify every post in the background, so every answer is grounded in real conversations, not a guess.

ASK TAG TAXONOMY PERSONA RESEARCH
Explore Voice of the Customer

  • Apply your taxonomy at scale.

    Define your taxonomy once. Sift applies your tags to every post, comment, review, and thread, instantly and consistently, no matter the volume.

  • Find what you didn't know to look for.

    Sift finds the conversations no one tagged. New themes, emerging complaints, breakout trends, surfaced before anyone asked.

  • Know who's actually talking.

    Posts don't post themselves. Sift identifies who's behind every conversation: power users, first-timers, creators, detractors, so you respond to the right voice the right way.

The fleet.

Sift isn't one AI doing everything badly. It's eleven specialized agents, plus the custom ones you configure, each trained for a specific job, working in parallel across every conversation, every channel, all the time.

  • TRIAGE

    What to engage on, what to skip, what to escalate

    skip · draft · escalate · alert

  • TAG

    Applies your taxonomy to every post

    ▢ Lisbon ▢ Hotel ▢ Refund

  • TAXONOMY

    Surfaces emerging themes + user types

    ⚡ "Sleep pods at MAD" +320%

  • PERSONA

    Identifies who's posting and applies the right profile

    Power user · 12 trips · micro-influencer

  • BRAND

    Knows your voice, style guide, brand do's and don'ts

    voice: warm · accountable · concise

  • DRAFT

    Writes replies in your brand voice with full context

    "ahh marcus that's not it, really sorry…"

  • SCOUT

    Finds marketing opportunities: trends, press, competitor moves

    ⚡ "12-3-30" trending · NYT piece live

  • CRISIS

    Detects threats and brewing issues, alerts in real time

    ⚠ "delayed orders" up 4× w/w

  • ASK SiftGPT

    Natural-language Q&A across your conversation data, reachable via MCP

    Q: "Top complaint?" → A: "Shipping · 42%"

  • RESEARCH

    Deep dives on customers, competitors, products

    Dossier: history, sentiment, key issues

  • BRIEF

    Proactive summaries for leadership and teams

    Monday brief: themes + sentiment + crisis

  • Custom

    Configure new agents for the jobs your team has.

    the fleet grows with you

Recent product updates

See what has changed in Sift and follow the work behind the next useful workflow.

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Ready for modern social management?

Talk with our team about setting up a pilot. Go live in an hour, and scaled in a week.

Book a Demo