# Sift AI > Sift is a system of social agents that triage, route, research, draft, and reply. You choose when to review and when agents can act. Sift AI builds AI agents for social and community teams. They triage DMs, mentions, comments and posts, draft replies in the brand's voice, and can send replies automatically when enabled. Your AI assistant or your own agents can use the same pre-analyzed data, act on it, and configure Sift through Sift's MCP server. Product docs: https://docs.getsift.ai. Contact: hi@getsift.ai. ## Built for agents Connect your AI assistant or your own agents to Sift. They can work with social and community data, take action, and configure Sift within your team’s permissions and guardrails. ### Analysis for agents - Sift can assess messages for relevance and actionability, and filter noise according to your settings. - Explore topics and sentiment alongside metrics such as mention counts and response rates. - Explore trends such as topic momentum, sentiment over time, and moderation results. - Agents can use Sift's analytics to answer questions about your social data. ### All your support and community data - Search available messages, comments, reviews, people and other records from connected sources. Available data and actions vary by integration and permissions. - Explore topics, sentiment and support metrics, then inspect the underlying records in supported views. Listening requires personal sign-in and an organization with Listening enabled. ### Take action - Agents can prepare replies in your brand voice. Replies prepared through MCP require a person to confirm before sending, and agents can check delivery afterwards. - In Sift's composer, a person reviews AI drafts. Separately configured auto-reply bots can send automatically. AI Responses use the selected organization-wide knowledge context and Voice & Tone settings. - Some servers offer prototype embedded inbox, action and dashboard views for compatible clients using personal OAuth. Other clients receive text, structured data and a Sift link. ### Configure Sift through agents - Some permitted changes to saved searches, dashboards or settings take effect immediately. Other changes, such as Signal changes, require approval in Sift. - Admins decide who can use agents and who can send through them, per role and per person. Every tool call is recorded for audits. ### For developers - Remote MCP server at https://mcp.getsift.ai/mcp over Streamable HTTP. Sign in with OAuth (PKCE, dynamic client registration), or connect an unattended integration with an organization API key. - When available, `execute` discovers and calls operations within the caller's permissions. `sift.spec(id)` returns the exact input and output schema, and `list_skills` / `read_skill` load Sift's playbooks. - Replies use `prepare_reply`, `review_reply` and `open_reply`. Tool arguments can't approve, and API keys can't send. - When you select All organizations at personal sign-in, one connection can reach organizations you belong to. Each call uses one organization and checks access (`list_orgs`, `switch_org`, or `org` on a call). - The `sift` CLI connects through the same server. There is also a REST API with an OpenAPI schema, plus workflow webhooks and triggers. - [Agent guide](https://docs.getsift.ai/docs/developer/agent-guide.md): working procedure, copyable agent instructions and recipes - [MCP overview](https://docs.getsift.ai/docs/developer/mcp.md): tools, discovery, reads and changes, human-confirmed replies - [MCP connections](https://docs.getsift.ai/docs/developer/mcp-connections.md): OAuth and API key setup, multi-organization use, access controls - [MCP field reference](https://docs.getsift.ai/docs/developer/mcp-reference.md): every tool field and data contract - [Record field dictionary](https://docs.getsift.ai/docs/developer/record-fields.md): fields and short keys on returned records - [AI filtering](https://docs.getsift.ai/docs/sift-ai/ai-filtering.md): relevance, actionability and filtering controls - [AI responses](https://docs.getsift.ai/docs/sift-ai/ai-responses.md): drafting, knowledge context and human review - [Knowledge base](https://docs.getsift.ai/docs/sift-ai/knowledge-base.md): sources and contexts used in Sift - [AI analytics](https://docs.getsift.ai/docs/analyze/analytics/ai-analytics.md): topics, sentiment, trends and source records - [REST API](https://docs.getsift.ai/docs/developer/api.md): authentication and endpoints - [OpenAPI schema](https://api.getsift.ai/docs/json): exact REST request and response schemas - [Docs index for agents](https://docs.getsift.ai/llms.txt): short index of every docs page - [Spanish documentation](https://docs.getsift.ai/es/docs/index.md): public documentation in Spanish - [Docs full text](https://docs.getsift.ai/llms-full.txt): all public docs in one response ## Core pages - [Sift AI](https://www.getsift.ai/index.md): Sift’s agents find conversations, triage the inbox, investigate trends, and draft replies. Your team decides when agents act and when a person steps in. - [Sift for agents](https://www.getsift.ai/agents.md): Sift comes with agents for triage, replies, and research. Connect Claude, ChatGPT, Codex, Cursor, or your own agent to the same data and actions. - [Sift AI Changelog](https://www.getsift.ai/changelog.md): Explore Sift AI product updates for social care, community operations, AI-assisted support, and conversation analytics. - [AI Community Management Software](https://www.getsift.ai/community-management.md): Sift's community agents triage Discord and Gainsight conversations, surface themes, and prepare replies for team review. - [Sift for Discord](https://www.getsift.ai/community-management/discord.md): Discord agents triage support questions, flag possible scams, and prepare replies for your team to review. - [Sift for Community](https://www.getsift.ai/community.md): Community agents triage questions, surface recurring themes, and prepare replies for your team to review. - [Contact](https://www.getsift.ai/contact.md): Meet the agents that listen, investigate, and respond across your social channels. - [Industries](https://www.getsift.ai/industries.md): See how Sift's social agents help teams find conversations, prepare replies, and understand customer feedback across industries. - [Integrations](https://www.getsift.ai/integrations.md): Connect social, review, and community channels to Sift's agent system for triage, context, and reply drafts. - [Product Overview](https://www.getsift.ai/product-overview.md): Sift brings social and community conversations into one workspace, where agents triage, route, research, and prepare replies under your team's rules. - [Social Engagement and Growth](https://www.getsift.ai/social-engagement-and-growth.md): Find relevant social conversations, understand the context, and prepare replies for your team to review with Sift. - [AI Social Customer Service](https://www.getsift.ai/social-support.md): Sift's social agents triage DMs, mentions, and comments, prepare on-brand replies, and route sensitive cases with context for team review. - [Voice of the Customer Analytics](https://www.getsift.ai/voice-of-the-customer.md): Sift AI agents surface themes and sentiment across social conversations. Ask SiftGPT questions in the app, Slack, or supported MCP tools. ## Industries - [Consumer goods](https://www.getsift.ai/industries/consumer-goods.md): Sift agents sort customer questions and feedback, draft replies from your product knowledge, and show your team what people are saying. - [Developer & AI products](https://www.getsift.ai/industries/developer-and-ai-products.md): Sift agents find questions and feedback across your connected communities, prepare replies, and help your team see what developers need. - [Financial services](https://www.getsift.ai/industries/financial-services.md): Sift agents organize conversations, flag reports for the right team, and prepare replies within the controls you set. - [Gaming](https://www.getsift.ai/industries/gaming.md): Sift agents find conversations across your connected communities, route issues to the right team, and help you understand player feedback. - [Telecom](https://www.getsift.ai/industries/telecom.md): Sift agents organize service and account conversations, prepare replies, and route work to the people who can help. - [Travel & hospitality](https://www.getsift.ai/industries/travel-hospitality.md): Sift agents find the conversations that need attention, prepare replies, and bring your team in when a guest needs help. ## Integrations - [App Store Integration](https://www.getsift.ai/integrations/app-store.md): Turn app reviews into better conversations. - [Custom API Integration](https://www.getsift.ai/integrations/custom-api.md): Bring conversations from your own tools into Sift. - [Custom Form Integration](https://www.getsift.ai/integrations/custom-form.md): Bring customer feedback in from your own form. - [Discord Integration](https://www.getsift.ai/integrations/discord.md): Support your community without losing the thread. - [Discourse Integration](https://www.getsift.ai/integrations/discourse.md): Make every forum conversation easier to follow. - [Facebook Integration](https://www.getsift.ai/integrations/facebook.md): Bring Page conversations together. - [Gainsight Integration](https://www.getsift.ai/integrations/gainsight.md): Connect your customer community to your team. - [Google Play Integration](https://www.getsift.ai/integrations/google-play.md): Keep up with feedback from Android users. - [Higher Logic Integration](https://www.getsift.ai/integrations/higher-logic.md): Bring community discussions into the inbox. - [Instagram Integration](https://www.getsift.ai/integrations/instagram.md): Keep up with comments, mentions, and DMs. - [LinkedIn Integration](https://www.getsift.ai/integrations/linkedin.md): Follow conversations around your company Page. - [Outlook Integration](https://www.getsift.ai/integrations/outlook.md): Reply to email-based conversations from Sift. - [Slack Integration](https://www.getsift.ai/integrations/slack.md): Keep your team informed where it works. - [Telegram Integration](https://www.getsift.ai/integrations/telegram.md): Keep groups and support conversations in view. - [Threads Integration](https://www.getsift.ai/integrations/threads.md): Follow the conversations around your brand. - [TikTok Integration](https://www.getsift.ai/integrations/tiktok.md): Stay close to the conversation on your videos. - [WhatsApp Integration](https://www.getsift.ai/integrations/whatsapp.md): Care for customers in a familiar conversation. - [X Integration](https://www.getsift.ai/integrations/x.md): Mentions, replies, and messages in one place. - [YouTube Integration](https://www.getsift.ai/integrations/youtube.md): Manage comments across videos and Shorts. ## Product docs - [Sift Docs](https://docs.getsift.ai/docs/index.md): Documentation for Sift - agentic AI for social and community teams - Getting Started - [Getting Started](https://docs.getsift.ai/docs/getting-started.md) - [Quickstart](https://docs.getsift.ai/docs/getting-started/quickstart.md): Connect a source and see Sift's AI agents at work - [Sift Demo](https://docs.getsift.ai/docs/getting-started/demo.md) - [The Sift Application](https://docs.getsift.ai/docs/getting-started/the-sift-application.md) - [Glossary](https://docs.getsift.ai/docs/getting-started/glossary.md): Sift Glossary - Agent - [Agent](https://docs.getsift.ai/docs/agent.md) - [The inbox](https://docs.getsift.ai/docs/agent/the-inbox.md) - [Responding to customers](https://docs.getsift.ai/docs/agent/responding.md) - [Agent Training](https://docs.getsift.ai/docs/agent/training.md): A complete walkthrough of the agent experience in Sift, from the inbox to resolving a conversation. - [Managing a Conversation](https://docs.getsift.ai/docs/agent/managing-a-conversation.md) - [Keyboard shortcuts](https://docs.getsift.ai/docs/agent/keyboard-shortcuts.md) - Manage - [Manage](https://docs.getsift.ai/docs/manage.md) - [The manager inbox](https://docs.getsift.ai/docs/manage/manager-inbox.md) - [Actions](https://docs.getsift.ai/docs/manage/actions.md) - [Monitor](https://docs.getsift.ai/docs/manage/monitor.md) - [Content](https://docs.getsift.ai/docs/manage/content.md) - [Review](https://docs.getsift.ai/docs/manage/review.md) - Dashboards & Analysis - [Dashboards & Analysis](https://docs.getsift.ai/docs/analyze.md) - Analytics - [Analytics Overview](https://docs.getsift.ai/docs/analyze/analytics/analytics-overview.md) - [AI Analytics](https://docs.getsift.ai/docs/analyze/analytics/ai-analytics.md) - [Actions & Support](https://docs.getsift.ai/docs/analyze/analytics/actions-and-support.md) - [Agents](https://docs.getsift.ai/docs/analyze/analytics/agents.md) - [Custom Dashboards](https://docs.getsift.ai/docs/analyze/analytics/custom-dashboards.md) - People - [Overview](https://docs.getsift.ai/docs/analyze/people/overview.md) - [People](https://docs.getsift.ai/docs/analyze/people/people.md) - [Users](https://docs.getsift.ai/docs/analyze/people/users.md) - [User tags](https://docs.getsift.ai/docs/analyze/people/user-tags.md) - Search - [Search](https://docs.getsift.ai/docs/search.md) - [Saved Searches](https://docs.getsift.ai/docs/search/saved-searches.md) - Sift AI: Chat, scheduled agents, and artifacts - [Sift AI](https://docs.getsift.ai/docs/sift-ai.md) - [Chat](https://docs.getsift.ai/docs/sift-ai/chat.md) - [Knowledge Base](https://docs.getsift.ai/docs/sift-ai/knowledge-base.md) - AI Studio - [AI Studio](https://docs.getsift.ai/docs/sift-ai/ai-studio.md) - [Brand Profile](https://docs.getsift.ai/docs/sift-ai/ai-studio/brand-profile.md) - [Voice & Tone](https://docs.getsift.ai/docs/sift-ai/ai-studio/voice-and-tone.md) - [Learned Patterns](https://docs.getsift.ai/docs/sift-ai/ai-studio/learned-patterns.md) - [AI Filtering](https://docs.getsift.ai/docs/sift-ai/ai-filtering.md) - [AI Responses](https://docs.getsift.ai/docs/sift-ai/ai-responses.md) - Automate - [Automate](https://docs.getsift.ai/docs/automate.md) - [Workflows](https://docs.getsift.ai/docs/automate/workflows.md) - [Webhooks](https://docs.getsift.ai/docs/automate/workflow-webhooks.md) - [Workflow Triggers](https://docs.getsift.ai/docs/automate/workflow-triggers.md) - [Action Rules](https://docs.getsift.ai/docs/automate/action-rules.md) - [Macros & Saved Responses](https://docs.getsift.ai/docs/automate/saved-responses.md) - Sources - [Sources](https://docs.getsift.ai/docs/sources.md) - [Platforms](https://docs.getsift.ai/docs/sources/platforms.md) - [Channels](https://docs.getsift.ai/docs/sources/channels.md) - [Social listening](https://docs.getsift.ai/docs/sources/listening.md) - [Role Distribution](https://docs.getsift.ai/docs/sources/role-distribution.md) - Integrations - [Integrations](https://docs.getsift.ai/docs/integrations.md) - [Facebook & Instagram](https://docs.getsift.ai/docs/integrations/facebook-and-instagram.md) - [X / Twitter](https://docs.getsift.ai/docs/integrations/x-twitter.md) - Discord - [Discord](https://docs.getsift.ai/docs/integrations/discord.md) - [Setup a Discord Integration](https://docs.getsift.ai/docs/integrations/discord/setup-a-discord-integration.md): Set up your Discord Integration. At the end of this, you'll have added a Server to Sift that's ready for analytics and support. If you prefer a video, check out the following. Otherwise, read on :) - [Discord Permissions](https://docs.getsift.ai/docs/integrations/discord/discord-permissions.md) - [Discord Support Setup](https://docs.getsift.ai/docs/integrations/discord/discord-support-setup.md) - [Discord Troubleshooting and Tips](https://docs.getsift.ai/docs/integrations/discord/discord-troubleshooting-and-tips.md) - [Telegram](https://docs.getsift.ai/docs/integrations/telegram.md) - Slack - [Slack](https://docs.getsift.ai/docs/integrations/slack.md): Receive Sift notifications and talk to the SiftGPT bot in Slack. - [Set up a Slack integration](https://docs.getsift.ai/docs/integrations/slack/setup-a-slack-integration.md): Connect Slack for notifications and the SiftGPT bot. Channel action tracking is optional. - [YouTube](https://docs.getsift.ai/docs/integrations/youtube.md) - [Google Play](https://docs.getsift.ai/docs/integrations/google-play.md) - [App Store](https://docs.getsift.ai/docs/integrations/app-store.md) - [Gainsight](https://docs.getsift.ai/docs/integrations/gainsight.md) - [Discourse](https://docs.getsift.ai/docs/integrations/discourse.md) - [WhatsApp](https://docs.getsift.ai/docs/integrations/whatsapp.md) - [TikTok](https://docs.getsift.ai/docs/integrations/tiktok.md) - [Threads](https://docs.getsift.ai/docs/integrations/threads.md) - [LinkedIn](https://docs.getsift.ai/docs/integrations/linkedin.md) - [Higher Logic](https://docs.getsift.ai/docs/integrations/higher-logic.md) - [Outlook](https://docs.getsift.ai/docs/integrations/outlook.md) - [Custom Form](https://docs.getsift.ai/docs/integrations/custom-form.md) - [Custom API](https://docs.getsift.ai/docs/integrations/custom-api.md): Import customer content from your own tools with source-scoped API keys. - Configure - [Configure](https://docs.getsift.ai/docs/configure.md) - [Organization](https://docs.getsift.ai/docs/configure/organization.md) - [AI](https://docs.getsift.ai/docs/configure/ai.md) - [Automation](https://docs.getsift.ai/docs/configure/automation.md) - [Content Management](https://docs.getsift.ai/docs/configure/content-management.md) - [Account & Help](https://docs.getsift.ai/docs/configure/account-and-help.md) - Developer - [Developer](https://docs.getsift.ai/docs/developer.md) - [Agent guide](https://docs.getsift.ai/docs/developer/agent-guide.md) - [MCP connections](https://docs.getsift.ai/docs/developer/mcp-connections.md) - [MCP overview](https://docs.getsift.ai/docs/developer/mcp.md) - [MCP field reference](https://docs.getsift.ai/docs/developer/mcp-reference.md) - [Record field dictionary](https://docs.getsift.ai/docs/developer/record-fields.md) - [API](https://docs.getsift.ai/docs/developer/api.md) - [API field reference](https://docs.getsift.ai/docs/developer/api-reference.md) - [API Keys](https://docs.getsift.ai/docs/developer/api-keys.md) - [Query syntax](https://docs.getsift.ai/docs/developer/query-syntax.md) - [Metrics Reference](https://docs.getsift.ai/docs/developer/metrics-reference.md) ## Changelog - [Ask SiftGPT in Slack](https://www.getsift.ai/changelog/2026-10-29-ask-siftgpt-in-slack.md): Bring SiftGPT into a Slack conversation with a mention or direct message. See what changed in Sift AI and how it helps social care teams. - [Keep escalated cases routed correctly](https://www.getsift.ai/changelog/2026-10-29-keep-escalated-cases-routed-correctly.md): Escalated cases no longer return to the previous routing path. See what changed in Sift AI and how it helps social care teams. - [Keep your place in the inbox](https://www.getsift.ai/changelog/2026-10-29-keep-your-place-in-the-inbox.md): Your queues, views, and filters stay close when you open a case. See what changed in Sift AI and how it helps social care teams. - [More community conversations in Listening](https://www.getsift.ai/changelog/2026-10-29-more-community-conversations-in-listening.md): Bring Discord and Telegram messages into your listening view. See what changed in Sift AI and how it helps social care teams. - [Put an agent on a schedule](https://www.getsift.ai/changelog/2026-10-29-put-an-agent-on-a-schedule.md): Give an agent a recurring task and bring its results to your team. See what changed in Sift AI and how it helps social care teams. - [Read charts at a glance](https://www.getsift.ai/changelog/2026-10-29-read-charts-at-a-glance.md): Charts can show a headline value alongside their trend. See what changed in Sift AI and how it helps social care teams. - [Explore Moments in Listening](https://www.getsift.ai/changelog/2026-10-27-explore-moments-in-listening.md): Find the events behind changes in conversation volume. See what changed in Sift AI and how it helps social care teams. - [Follow the full conversation](https://www.getsift.ai/changelog/2026-10-27-follow-the-full-conversation.md): Listening brings related posts and replies together in a thread. See what changed in Sift AI and how it helps social care teams. - [Meet Pulse](https://www.getsift.ai/changelog/2026-10-27-meet-pulse.md): See the events shaping your social conversation, with the posts behind each story. See what changed in Sift AI and how it helps social care teams. - [See competitor Moments](https://www.getsift.ai/changelog/2026-10-27-see-competitor-moments.md): Explore the events and conversations connected to competitors in Pulse and Listening. See what changed in Sift AI and how it helps social care teams. - [Translate Listening posts](https://www.getsift.ai/changelog/2026-10-27-translate-listening-posts.md): Read Listening conversations across languages. See what changed in Sift AI and how it helps social care teams. - [Follow longer conversations on X](https://www.getsift.ai/changelog/2026-10-22-follow-longer-conversations-on-x.md): See more of the reply chain when you open a case. See what changed in Sift AI and how it helps social care teams. - [Save customer contact details from replies](https://www.getsift.ai/changelog/2026-10-22-save-customer-contact-details-from-replies.md): Keep contact information customers send with their profile. See what changed in Sift AI and how it helps social care teams. - [See Listening posts in Tag Insights](https://www.getsift.ai/changelog/2026-10-22-see-listening-posts-in-tag-insights.md): Explore tags across the conversations Sift finds in Listening. See what changed in Sift AI and how it helps social care teams. - [See the queue on Kanban cards](https://www.getsift.ai/changelog/2026-10-22-see-the-queue-on-kanban-cards.md): Kanban cards now show the name of the queue. See what changed in Sift AI and how it helps social care teams. - [Add an image to a reply draft](https://www.getsift.ai/changelog/2026-10-21-add-an-image-to-a-reply-draft.md): Attach an image to an AI-drafted reply while it waits for review. See what changed in Sift AI and how it helps social care teams. - [Go deeper from a dashboard](https://www.getsift.ai/changelog/2026-10-21-go-deeper-from-a-dashboard.md): Open the filters, grouping, and records behind a chart in one panel. See what changed in Sift AI and how it helps social care teams. - [See new work as it arrives](https://www.getsift.ai/changelog/2026-10-21-see-new-work-as-it-arrives.md): Newly pushed items appear in the inbox without an extra click. See what changed in Sift AI and how it helps social care teams. - [Send images in Telegram replies](https://www.getsift.ai/changelog/2026-10-21-send-images-in-telegram-replies.md): Attach an image when replying through a supported Telegram account. See what changed in Sift AI and how it helps social care teams. - [Translation that respects your team](https://www.getsift.ai/changelog/2026-10-21-translation-that-respects-your-team.md): Sift respects the languages your team already reads when translating conversations. See what changed in Sift AI and how it helps social care teams. - [A better Listening view on mobile](https://www.getsift.ai/changelog/2026-10-19-a-better-listening-view-on-mobile.md): Listening is easier to use on a smaller screen. See what changed in Sift AI and how it helps social care teams. - [Add an image to SiftGPT](https://www.getsift.ai/changelog/2026-10-19-add-an-image-to-siftgpt.md): Bring an image into a conversation with SiftGPT. See what changed in Sift AI and how it helps social care teams. - [More useful case macros](https://www.getsift.ai/changelog/2026-10-19-more-useful-case-macros.md): Connect repeatable case work to fields, forms, and workflows. See what changed in Sift AI and how it helps social care teams. - [Understand what is gaining attention](https://www.getsift.ai/changelog/2026-10-19-understand-what-is-gaining-attention.md): Listening adds a virality score and a clearer view of post activity. See what changed in Sift AI and how it helps social care teams. - [Your agents, in one place](https://www.getsift.ai/changelog/2026-10-19-your-agents-in-one-place.md): Find classification agents and goal agents together. See what changed in Sift AI and how it helps social care teams. - [Discover people from Listening](https://www.getsift.ai/changelog/2026-10-15-discover-people-from-listening.md): Find people in Listening and bring them into Groups. See what changed in Sift AI and how it helps social care teams. - [Find more in Listening search](https://www.getsift.ai/changelog/2026-10-15-find-more-in-listening-search.md): Listening search is faster and shows a total for its results. See what changed in Sift AI and how it helps social care teams. - [Organize your dashboards](https://www.getsift.ai/changelog/2026-10-15-organize-your-dashboards.md): Put related dashboards into groups and keep saved views easier to find. See what changed in Sift AI and how it helps social care teams. - [Save agent answers in custom fields](https://www.getsift.ai/changelog/2026-10-15-save-agent-answers-in-custom-fields.md): Batch agents can write their answers to the fields your team uses. See what changed in Sift AI and how it helps social care teams. - [Bring customer profiles together](https://www.getsift.ai/changelog/2026-10-14-bring-customer-profiles-together.md): The inbox can suggest profile merges across channels. See what changed in Sift AI and how it helps social care teams. - [Connect agents across organizations](https://www.getsift.ai/changelog/2026-10-14-connect-agents-across-organizations.md): Use one MCP connection across the Sift organizations you belong to. See what changed in Sift AI and how it helps social care teams. - [More detail in Listening charts](https://www.getsift.ai/changelog/2026-10-14-more-detail-in-listening-charts.md): Listening adds clearer engagement and sentiment views. See what changed in Sift AI and how it helps social care teams. - [More ways to explore competitors](https://www.getsift.ai/changelog/2026-10-14-more-ways-to-explore-competitors.md): Competitor dashboards bring posts and conversation into a view your team can explore. See what changed in Sift AI and how it helps social care teams. - [Read and translate words in images and video](https://www.getsift.ai/changelog/2026-10-14-read-and-translate-words-in-images-and-video.md): Sift can extract image text and transcribe speech in videos and voice notes. See what changed in Sift AI and how it helps social care teams. - [Use more of Sift in your language](https://www.getsift.ai/changelog/2026-10-14-use-more-of-sift-in-your-language.md): More of the workspace is translated across supported languages. See what changed in Sift AI and how it helps social care teams. - [Find the right macro](https://www.getsift.ai/changelog/2026-10-08-find-the-right-macro.md): The macro picker is easier to search and scroll through. See what changed in Sift AI and how it helps social care teams. - [See more fields in Listening](https://www.getsift.ai/changelog/2026-10-08-see-more-fields-in-listening.md): The Listening dashboard includes more of the fields available for a post. See what changed in Sift AI and how it helps social care teams. - [Send AI drafts through the composer](https://www.getsift.ai/changelog/2026-10-08-send-ai-drafts-through-the-composer.md): AI drafts now use the same composer send path as other replies. See what changed in Sift AI and how it helps social care teams. - [Bring TikTok conversations into the inbox](https://www.getsift.ai/changelog/2026-10-07-bring-tiktok-conversations-into-the-inbox.md): Connect a supported TikTok account and manage conversations in Sift. See what changed in Sift AI and how it helps social care teams. - [Follow long Discord threads](https://www.getsift.ai/changelog/2026-10-07-follow-long-discord-threads.md): Sift fetches more replies in long Discord threads. See what changed in Sift AI and how it helps social care teams. - [Meet Competitor Radar](https://www.getsift.ai/changelog/2026-10-07-meet-competitor-radar.md): Explore competitor posts and mentions in Listening. See what changed in Sift AI and how it helps social care teams. - [Confirm replies from connected agents](https://www.getsift.ai/changelog/2026-10-06-confirm-replies-from-connected-agents.md): Review a reply prepared by an MCP-connected agent before it is sent. See what changed in Sift AI and how it helps social care teams. - [Keep filters and charts in sync](https://www.getsift.ai/changelog/2026-10-06-keep-filters-and-charts-in-sync.md): Dashboard filters, date ranges, and drill-downs now carry through more reliably. See what changed in Sift AI and how it helps social care teams. - [Translate the messages that need it](https://www.getsift.ai/changelog/2026-10-06-translate-the-messages-that-need-it.md): Translation is decided per message instead of for the entire thread. See what changed in Sift AI and how it helps social care teams. - [Agents can read Listening videos](https://www.getsift.ai/changelog/2026-10-02-agents-can-read-listening-videos.md): Sift can use video content when analyzing supported Listening posts. See what changed in Sift AI and how it helps social care teams. - [Find Listening posts by author and engagement](https://www.getsift.ai/changelog/2026-10-02-find-listening-posts-by-author-and-engagement.md): Use more author information and engagement filters to narrow a conversation. See what changed in Sift AI and how it helps social care teams. - [See the conversation around a post](https://www.getsift.ai/changelog/2026-10-02-see-the-conversation-around-a-post.md): Listening shows available parent posts and replies in the detail panel. See what changed in Sift AI and how it helps social care teams. - [Explore Listening in dashboards](https://www.getsift.ai/changelog/2026-09-22-explore-listening-in-dashboards.md): Use dashboard views to examine conversations Sift finds in Listening. See what changed in Sift AI and how it helps social care teams. - [See a case’s queue at a glance](https://www.getsift.ai/changelog/2026-09-22-see-a-case-s-queue-at-a-glance.md): Cases show their queue with a recognizable color and icon. See what changed in Sift AI and how it helps social care teams. - [Watch a dashboard come together](https://www.getsift.ai/changelog/2026-09-22-watch-a-dashboard-come-together.md): SiftGPT can show dashboard widgets as it builds them. See what changed in Sift AI and how it helps social care teams. - [All 185 changelog entries](https://www.getsift.ai/changelog.md): the full listing ## Blog - [Blog](https://www.getsift.ai/blog.md): Insights on AI-powered social customer service, social media analytics, social listening, and community operations. ## Optional - [Privacy Policy](https://www.getsift.ai/privacy-policy.md): Read how Sift AI collects, uses, stores, and shares personal information, including Google user data. - [Terms of Service](https://www.getsift.ai/terms-of-service.md): Read the terms that govern access to and use of Sift AI's services. ## Machine-readable - [Full content](https://www.getsift.ai/llms-full.txt): core pages and recent posts in one file - [Markdown catalog](https://www.getsift.ai/api/md/_catalog): every page with a markdown version - [Sitemap](https://www.getsift.ai/sitemap.xml) - [AI usage policy](https://www.getsift.ai/ai.txt)