The Sift Blog.
Latest news, product updates, and insights on AI-powered social and community operations.
-
Spam Filtering Software That Scales Across Channels
Discover how modern spam filtering software combines ML, routing, and analytics to cut noise across email, social, and community channels
-
8 Multimodal Examples for Social Operations
Explore 8 multimodal examples across social care and communities, with AI interpretation, routing, escalation, drafted replies, and operational takeaways.
-
Exit Intent Detection Explained and How It Works
Learn how exit intent detection works, from cursor signals to multi-signal models, plus use cases, pitfalls, and metrics to measure impact.
-
Customer Care Operations: A Practical Enterprise Playbook
Master customer care operations with a practical playbook covering org structure, workflows, KPIs, AI tooling, compliance, and scaling best practices
-
Social Media Community Management That Actually Scales
A practical guide to social media community management for enterprise teams, covering triage, routing, escalation, moderation, and measurable SLAs.
-
Social Media Sentiment Analysis Explained for Ops Teams
Learn how social media sentiment analysis works, from models to sarcasm and multimodal signals, and how ops teams turn it into triage and routing.
-
Social Media Inbox Management: A Practical Playbook
Learn how social media inbox management helps teams triage, route, and resolve DMs and mentions faster without losing brand voice or control.
-
Multi Channel Customer Support: A Practical Playbook
Learn how to build multi channel customer support that scales, from channel strategy and AI orchestration to SLAs, KPIs, and pitfalls enterprise teams face.
-
Multilingual Content Moderation That Actually Works
Multilingual content moderation explained for enterprise teams — translation pipelines, cultural nuance, staffing, and DSA compliance at global scale.