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AI Agents to run your Social and Community Ops.

Sift agents read every DM, comment, mention, keyword, review, and forum post — wherever people talk to you, about you, or about your space. They decide what's worth engaging on, draft replies when you need them, and keep you on top of all of it — so your team shows up where it actually matters.

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The problem

Heard everywhere. Seen by no one.

Inbound from twelve channels, three audiences watching, and no one getting what they need.

Customers

Waiting longer, asking again.

Leaders

Still asking, still no brief.

AI about you

Writing the answer for you.

The solution

Caught everywhere. Answered everywhere.

Sift AI Agents run in parallel — every customer answered, every leader briefed, every AI summary on brand. Work with the agents from the app, Slack, or MCP, whatever you prefer.

Sift agents · in parallel Listening · drafting · briefing
TRIAGE TAG DRAFT BRAND PERSONA BRIEF CRISIS
Customers

Answered in minutes, not hours.

Leaders

Always briefed before they ask.

AI about you

Showing up well in the answer.

Care

Always answered.

Sift agents triage every DM, comment, mention, keyword, and review — draft a reply in your voice, and route the cases that need a human. Your team stops chasing the queue and starts solving the cases that matter.

TRIAGE DRAFT BRAND CRISIS
Explore Social and Community Care

  • Every surface, one queue.

    DMs, comments, tagged mentions, untagged keywords, reviews — wherever customers reach out, unified in one place.

  • On-brand by default.

    Sift drafts in your voice with full customer history. Edit when you want, send when it's right.

  • Knows when to hand off.

    Routine cases get handled. Sensitive moments — refunds, legal, crisis — route to the right human, with full context attached.

Insights

Hear every voice.

Ask SiftGPT anything about your audience — top complaints, emerging themes, who's saying what — and get an answer in seconds. TAG, TAXONOMY, and PERSONA agents classify every post in the background, so the answer is grounded in real conversations — not a guess.

ASK TAG TAXONOMY PERSONA RESEARCH
Explore Voice of the Customer

  • Apply your taxonomy at scale.

    Define your taxonomy once. Sift applies your tags to every post, comment, review, and thread — instantly and consistently, no matter the volume.

  • Find what you didn't know to look for.

    Sift finds the conversations no one tagged. New themes, emerging complaints, breakout trends — surfaced before anyone asked.

  • Know who's actually talking.

    Posts don't post themselves. Sift identifies who's behind every conversation — power users, first-timers, creators, detractors — so you respond to the right voice the right way.

How it works

What happens behind every response.

Sift moves from signal to reply with speed and confidence — millions of mentions, DMs, threads, and posts, resolved end-to-end.

Sift AI workflow — Input across channels, Sift AI Copilot understanding and drafting, Output with team confidence. INPUT Conversations come in SIFT AI COPILOT Understands, drafts, and recommends OUTPUT Your team responds with confidence AI ignores the noise spam · bots · off-topic INBOX Got it — fix is on the way ✓ @sift Thanks for the kind words! ♥ @sift

  1. Capture

    Collect and unify incoming messages.

  2. Understand

    AI detects intent, sentiment, and topic.

  3. Draft

    Generate helpful, on-brand replies.

  4. Review

    Team reviews and refines.

  5. Publish

    Respond across channels.

AI Agents

The fleet.

Sift isn't one AI doing everything badly. It's eleven specialized agents — plus the custom ones you configure — each trained for a specific job, working in parallel across every conversation, every channel, all the time.

  • TRIAGE

    What to engage on, what to skip, what to escalate

    skip · draft · escalate · alert

  • TAG

    Applies your taxonomy to every post

    ▢ Lisbon ▢ Hotel ▢ Refund

  • TAXONOMY

    Surfaces emerging themes + user types

    ⚡ "Sleep pods at MAD" +320%

  • PERSONA

    Identifies who's posting and applies the right profile

    Power user · 12 trips · micro-influencer

  • BRAND

    Knows your voice, style guide, brand do's and don'ts

    voice: warm · accountable · concise

  • DRAFT

    Writes replies in your brand voice with full context

    "ahh marcus that's not it — really sorry…"

  • SCOUT

    Finds marketing opportunities — trends, press, competitor moves

    ⚡ "12-3-30" trending · NYT piece live

  • CRISIS

    Detects threats and brewing issues, alerts in real time

    ⚠ "delayed orders" up 4× w/w

  • ASK SiftGPT

    Natural-language Q&A across your conversation data — reachable via MCP

    Q: "Top complaint?" → A: "Shipping · 42%"

  • RESEARCH

    Deep dives on customers, competitors, products

    Dossier: history, sentiment, key issues

  • BRIEF

    Proactive summaries for leadership and teams

    Monday brief: themes + sentiment + crisis

  • Custom

    Configure new agents for the jobs your team has.

    the fleet grows with you

FAQ

Questions buyers actually ask.

Integration, voice, security, how this differs from what you have today.

  • How does Sift integrate with our existing tools?
    Sift replaces your social media management platform — Sprinklr, Khoros, Sprout, Brandwatch. It integrates with the systems around it: your CRM (Zendesk, Salesforce, HubSpot), help docs, style guide, team Slack. The legacy social tool goes; the rest of your stack stays.
  • How does Sift learn our brand voice?
    The BRAND agent ingests your style guide, recent approved posts, and team feedback. Every draft is voice-checked. You review early batches; once approval rate stabilizes, you can flip on autopilot per channel or category.
  • What happens when an agent isn't sure?
    TRIAGE flags low-confidence cases for human review. By default Sift only drafts — sending requires team approval until you explicitly turn on autopilot.
  • What channels and languages does Sift cover?
    X, Instagram, TikTok, Facebook, LinkedIn, Reddit, Discord, YouTube, App Store and Google Play reviews, help center forums, your owned communities, and keyword chatter across the open web. 30+ languages out of the box.
  • How is Sift different from Sprinklr / Khoros / Brandwatch?
    Legacy tools do keyword filtering and ticket queues. Sift's agents understand the conversation — what's being said, who's saying it, what to say back. A different category, not a feature swap.
  • Is our customer data secure?
    ISO 27001, SOC 2 Type II, GDPR-compliant. Your data trains your agents only — never shared across customers.
  • Can our team override or edit agent drafts?
    Every draft is editable in the queue. You can accept/reject patterns and the agents learn from each decision.
  • Can I query Sift from Claude, Cursor, or my own AI tools?
    Yes. Sift exposes a SiftGPT MCP endpoint — point any MCP-enabled client (Claude desktop, Cursor, ChatGPT desktop, your internal agent) at it and your analysts can query the conversation data from the tool they already live in.
  • How long does setup take?
    Simple use cases go live in about an hour — connect a channel, set the brand voice, start drafting. More complex setups (multi-channel, custom taxonomies, full autopilot) take a week or two.
Pilot

At the speed of conversation.

Run a pilot with us. We'll wire Sift into your channels, your tools, and your brand voice — and help you optimize your social presence everywhere your audience is.

Live in an hour, scaled in a week.

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