Sift AI
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One platform. Agents in every part of it.

Sift’s agents read every message, draft replies, answer questions about your data, and grade your team’s work. The platform around them routes, measures, moderates, and keeps people in control.

Book a demo How agents work

Built for teams at

AI & agents

The work Sift’s agents do on their own, and where they hand off to your team.

AI triage

When a message arrives, Sift’s triage agent scores it for relevance and actionability, writes a title and summary, adds tags, and puts it in the right queue. Noise is closed before anyone has to look at it.

  • Relevance and actionability
  • Titles, summaries, and tags
  • Four auto-close strategies
Explore AI triage

AI replies

One click drafts a reply from your knowledge base, the thread history, and your Voice & Tone. Your team edits and sends. Sift learns from those edits and proposes new voice rules.

  • One-click drafts
  • Voice & Tone
  • Learned patterns
Explore AI replies

Knowledge base

Crawl your website, add file links, or upload documents, and group them into contexts. The same knowledge powers reply drafts, auto-reply bots, and SiftGPT.

  • Crawl, link, or upload
  • Contexts
  • Automatic indexing
Explore Knowledge base

SiftGPT

SiftGPT answers questions about your connected channels in plain language, builds charts and reports, and links every answer back to the conversations behind it. Use it in Sift, in Slack, or from your own AI.

  • Plain-language questions
  • Charts and reports
  • Answers with sources
Explore SiftGPT

Platform

Everything your team needs around the agents.

Inbox

Every channel in one keyboard-first inbox.

Workflows

Rules and goals that route work for you.

Analytics

Topics, sentiment, SLAs, and custom dashboards.

Listening

Brand mentions you weren’t tagged in.

People

Advocates, detractors, and who’s going quiet.

Moderation

Spam, policy, and blocked users.

Quality & CSAT

QA agents, reviews, and customer scores.

Security & admin

Roles, audit log, and agent access controls.

Agents do the work. People make the calls.

Triage, tagging, routing, and spam run on their own. Reply drafts wait for your team. Replies prepared from Claude or ChatGPT need a person to confirm. You decide where agents can act.

  1. AgentScores, summarizes, and tags every new message
  2. AgentCloses noise and spam, routes the rest
  3. AgentDrafts a reply from your knowledge base
  4. PersonEdits and sends, or approves a bot to answer
  5. AgentGrades the conversation and estimates CSAT

28 channels and tools, one platform

All integrations

See it on your own channels.

Connect a source and watch the agents triage, draft, and report.

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