The channel never sleeps. Neither does Sift.
Discord velocity moves fast. When a complaint, bug, or crisis scrolls out of sight, it can turn into a public pile-on. Sift watches all of it so nothing important dies in your server.
Can't download patch v1.4, launcher gets stuck at 99%. Anyone else seeing this?
We are tracking this. Most users solved it by running the launcher as administrator or clearing the client cache folder. Let us know if this works!
Day-to-day automated. Community protected.
On Discord the toil is volume. Sift handles the noise so your team can focus on building relationships, welcoming newcomers, and shaping community culture.
- Automate
Flag the critical message out of thousands
Sift reads every channel in real time. It triages support questions, bug reports, and escalations from general chatter, keeping everything tagged and prioritized.
- Understand
Know what is happening and who is here
Track emerging themes, breakout complaints, and feature requests. Monitor sentiment trends and identify power users, detractors, or first-time members instantly.
- Protect & Reply
Keep your Community Safe 24/7/265
Recognize scams, FUD, raids, and coordinated pile-ons, and route them to moderators with full context, fast enough to matter.
The fleet.
Sift isn't one AI doing everything badly. It's eleven specialized agents, plus the custom ones you configure, each trained for a specific job, working in parallel across every conversation, every channel, all the time.
- TRIAGE
What to engage on, what to skip, what to escalate
skip · draft · escalate · alert
- TAG
Applies your taxonomy to every post
▢ Lisbon ▢ Hotel ▢ Refund
- TAXONOMY
Surfaces emerging themes + user types
⚡ "Sleep pods at MAD" +320%
- PERSONA
Identifies who's posting and applies the right profile
Power user · 12 trips · micro-influencer
- BRAND
Knows your voice, style guide, brand do's and don'ts
voice: warm · accountable · concise
- DRAFT
Writes replies in your brand voice with full context
"ahh marcus that's not it, really sorry…"
- SCOUT
Finds marketing opportunities: trends, press, competitor moves
⚡ "12-3-30" trending · NYT piece live
- CRISIS
Detects threats and brewing issues, alerts in real time
⚠ "delayed orders" up 4× w/w
- ASK SiftGPT
Natural-language Q&A across your conversation data, reachable via MCP
Q: "Top complaint?" → A: "Shipping · 42%"
- RESEARCH
Deep dives on customers, competitors, products
Dossier: history, sentiment, key issues
- BRIEF
Proactive summaries for leadership and teams
Monday brief: themes + sentiment + crisis
- Custom
Configure new agents for the jobs your team has.
the fleet grows with you
Ready for modern social management?
Talk with our team about setting up a pilot. Go live in an hour, and scaled in a week.
Book a Demo