Find custom statuses in Browse
Custom statuses now fit into the same filtering flow as the rest of your Care work.
Read the release note Community Integration
Eliminate bottlenecks. Route cases instantly.
Sift automates community triage, routing troubleshooting, account issues, or feature requests to the exact team best equipped to handle them. Eliminate manual firefighting and ensure 100% SLA coverage.
Sift • Gainsight Agent
Acme Corp Enterprise
At Risk Unanswered Forum Thread
"Webhook fails with 500 error on new API endpoint"
Automated Triage Routed to Platform SME
Webhook fails with 500 error on new API endpoint: routed to Platform Engineering with context. SLA tracking active with 45m remaining.
Connecting engagement to retention...
Zero bottlenecks. Complete coverage.
Sift integrates with Gainsight to help customer teams eliminate the stress of manual firefighting and single-queue bottlenecks, turning community chatter into structured resolution paths.
- Automate Triage
Route cases to the exact team
By understanding the intent behind every post, Sift automatically routes technical troubleshooting, account issues, or feature requests to the exact team or subject matter expert best equipped to handle them.
- Ensure Coverage
Ensure 100% SLA coverage
Eliminate the daily stress of manual firefighting and single-queue bottlenecks. Sift tracks response SLAs in real time so critical customer threads never get lost in the volume.
- Extract VoC
Extract instant Voice of Customer insights
Transform community conversations into deep Voice of the Customer (VoC) data. Spot emerging product trends, cluster user queries, and easily deliver community insights to your leadership team.
The fleet.
Sift isn't one AI doing everything badly. It's eleven specialized agents, plus the custom ones you configure, each trained for a specific job, working in parallel across every conversation, every channel, all the time.
- TRIAGE
What to engage on, what to skip, what to escalate
skip · draft · escalate · alert
- TAG
Applies your taxonomy to every post
▢ Lisbon ▢ Hotel ▢ Refund
- TAXONOMY
Surfaces emerging themes + user types
⚡ "Sleep pods at MAD" +320%
- PERSONA
Identifies who's posting and applies the right profile
Power user · 12 trips · micro-influencer
- BRAND
Knows your voice, style guide, brand do's and don'ts
voice: warm · accountable · concise
- DRAFT
Writes replies in your brand voice with full context
"ahh marcus that's not it, really sorry…"
- SCOUT
Finds marketing opportunities: trends, press, competitor moves
⚡ "12-3-30" trending · NYT piece live
- CRISIS
Detects threats and brewing issues, alerts in real time
⚠ "delayed orders" up 4× w/w
- ASK SiftGPT
Natural-language Q&A across your conversation data, reachable via MCP
Q: "Top complaint?" → A: "Shipping · 42%"
- RESEARCH
Deep dives on customers, competitors, products
Dossier: history, sentiment, key issues
- BRIEF
Proactive summaries for leadership and teams
Monday brief: themes + sentiment + crisis
- Custom
Configure new agents for the jobs your team has.
the fleet grows with you
Recent community care updates
Follow the product work that keeps community questions, cases, and context together.
Review customer work in a gallery
The Care gallery gives teams a faster visual way to scan and open work that needs attention.
Read the release noteOne filter toolbar for daily work
A unified filter toolbar makes it easier to narrow customer work without hunting through separate controls.
Read the release noteReady for modern social management?
Talk with our team about setting up a pilot. Go live in an hour, and scaled in a week.
Book a Demo