Canny
Agents sort Canny feedback next to your support conversations.
Connect a Canny workspace with an API key and Sift brings feedback posts, boards, and comments into the same view as your other channels, so you can see what customers ask for and how it trends.
WWanderlyExample workspace
Feature request · Canny
Let me export my saved trips as a PDF.
- Pulled in from Cannynow
- Triage agent tagged Feature request2s
- Grouped with 14 similar requests4s
Drafts wait for your team. Bots and workflows answer on their own only where you turn them on.
What Sift handles on Canny
Comes into Sift
- Feedback postsWith status, votes, board, and tags
- Comments on posts
- Boards
What agents do with it
01
Sort feedback by topic
Sift classifies each post so requests group with related support conversations.
02
Follow demand
Votes and status come with each post, so you can see which requests matter most.
03
Ask SiftGPT
Ask what customers are requesting and open the posts behind the answer.
Set it up
- Open Settings, then Integrations, then Canny.
- Copy your API key from Canny under Settings, then API.
- Paste the key into Sift and test the connection.
- Connect the workspace.
Good to know
- Canny posts are read-only in Sift. Reply and update status in Canny.
- You can connect more than one Canny workspace.
Works alongside
All 28 integrations →Put agents on Canny.
We will connect your Canny account and show the agents working on real conversations.