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What’s new at Sift: social care updates.

Weekly updates, useful details, and the work behind a calmer way to run social and community operations.

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Latest noteSeptember 9, 2026
SIFT / SIFTGPT
Chart detail

From answer to evidence

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The archive

Useful changes, in order.

Showing 25 weekly updates covering 126 detailed notes from March 2026 to September 2026.

September 2026

AI 6 detailed notes

SiftGPT, mobile, and workflow updates

The latest update tightened the assistant, brought useful history closer, and made automation safer to run.

  • Open chart evidence, recent chats, and a steadier mobile experience.
  • Pause a workflow after repeated failures and keep the next action clear.
Explore SiftGPT and AI workflows Learn about SiftGPT

Detailed notes from September 9, 2026

AI 8 detailed notes

SiftGPT research and connected workflows

SiftGPT moved deeper into Explore and gained a public path for sending workflow events to other systems.

  • Use research and scoped analysis without leaving the question behind.
  • Send signed workflow notifications to a service or automation tool.
Explore SiftGPT and AI workflows Learn about SiftGPT

Detailed notes from September 3, 2026

August 2026

Workspace 4 detailed notes

Custom fields, search, and the Care gallery

This push made customer work easier to classify, find, and scan at a glance.

  • Use cascading field choices and search form data when the queue needs more structure.
  • Open a visual gallery when a faster review pass matters.
Explore the Sift workspace Learn about the Sift workspace

Detailed notes from August 27, 2026

Analytics 1 detailed notes

Metric detail and dependable drill-downs

Analytics now keeps more of the question intact as a team moves from a number to the records behind it.

  • Open detail without dropping the scope that produced the metric.
  • Keep the investigation connected from chart to conversation.
Explore customer intelligence Learn about Sift analytics

Detailed notes from August 18, 2026

Workspace 7 detailed notes

Shared inbox connections and team workflows

Shared Outlook mailboxes, Slack surfaces, and team notification routing make the workspace easier to connect to the way a team already works.

  • Connect a shared mailbox without tying it to one person.
  • Share context and route workflow signals to the team that owns them.
Explore the Sift workspace Learn about the Sift workspace

Detailed notes from August 10, 2026

AI 4 detailed notes

Briefings, dashboards, and a calmer inbox

This update brought Pages briefings, AI dashboard questions, clearer tags, and a steadier inbox foundation together.

  • Read a briefing as a report, ask a dashboard a question, and see context before opening work.
  • Keep the inbox clearer when the queue grows and the analysis gets deeper.
Explore SiftGPT and AI workflows Learn about SiftGPT

Detailed notes from August 10, 2026

July 2026

Analytics 7 detailed notes

Dashboards, saved searches, and Facebook coverage

This update tightened the path from a saved question to a useful view and brought more Facebook conversation types into Care.

  • Move from saved searches into Explore and refine the dashboard in context.
  • Bring more posts, comments, recommendations, and mentions into the queue.
Explore customer intelligence Learn about Sift analytics

Detailed notes from July 31, 2026

Analytics 6 detailed notes

Telegram, Team Time, and community reporting

Sift added more ways to bring community work in, understand team time, and start a weekly review from a ready-made report.

  • Import Telegram group history and scope monitoring to the account in view.
  • Compare time in status with a weekly view of the topics that matter.
Explore customer intelligence Learn about Sift analytics

Detailed notes from July 26, 2026

AI 8 detailed notes

Charts, briefings, and the work around a conversation

Sift connected charts, briefings, alerts, and review work so teams can move from a signal to a decision with less friction.

  • Ask a chart a follow-up question and turn a briefing into a shareable deck.
  • Keep alerts, drafts, and customer context close to the work they explain.
Explore SiftGPT and AI workflows Learn about SiftGPT

Detailed notes from July 17, 2026

Analytics 0 detailed notes

Analysis that holds its shape

Analytics and workspace updates made saved views, charts, and dashboard data easier to use across screens.

  • Keep dashboard filters and chart values aligned as the view changes.
  • Return to a useful analysis without rebuilding the starting point.
Explore customer intelligence Learn about Sift analytics

Detailed notes from July 8, 2026

Care 3 detailed notes

Inbox views, visual context, and saved-search actions

Care work gained a denser rail view, clearer tags, and more ways for saved searches to drive follow-up work.

  • Choose the inbox shape that fits the shift and see context before opening a case.
  • Use saved searches to update fields and notify the people who need the result.
Explore Social Support Learn about the Care inbox

Detailed notes from July 2, 2026

June 2026

Automation 9 detailed notes

Statuses, channel context, and AI activity

This push gave teams more control over statuses, channel setup, and the history behind AI-driven work.

  • Preview a channel before changing it and use custom status categories with clear cues.
  • Review AI goal activity and use form or search context to guide the next step.
Explore social care automation Learn about Sift workflows

Detailed notes from June 24, 2026

Care 3 detailed notes

A calmer review and notification loop

Review work, notifications, and AI drafts now meet in a more focused workflow.

  • Keep unread work grouped by action and drafts close to the composer.
  • See the reason behind an AI abstention before deciding what to do.
Explore Social Support Learn about the Care inbox

Detailed notes from June 19, 2026

Care 8 detailed notes

User context, queue schedules, and reusable replies

Sift connected user history, queue-specific business hours, workflow usage, and reusable language into a more complete operating surface.

  • Review the person, the queue clock, and the response guidance together.
  • Use variables and workflow charts to make repeat work more specific and measurable.
Explore Social Support Learn about the Care inbox

Detailed notes from June 14, 2026

Analytics 5 detailed notes

Full-page search and personal work

Saved searches, My Cases, and response-aware filters made it easier to move between a team view and the work one person owns.

  • Build a saved search with its scope visible from the start.
  • Find work by the person who responded and keep your own cases close.
Explore customer intelligence Learn about Sift analytics

Detailed notes from June 3, 2026

May 2026

AI 0 detailed notes

Briefings and multilingual synthesis

Briefings and synthesis kept getting more useful for teams that need scheduled, branded, and multilingual customer intelligence.

  • Keep a report readable when the window is thin or the schedule repeats.
  • Carry language context into the analysis instead of flattening it away.
Explore SiftGPT and AI workflows Learn about SiftGPT

Detailed notes from May 29, 2026

AI 2 detailed notes

Briefing delivery and follow-up questions

Sift made it easier to deliver a briefing, recognize it in email, and ask the next question about a chart.

  • Send a branded report to the people who need it.
  • Keep chart context available when the next question changes the view.
Explore SiftGPT and AI workflows Learn about SiftGPT

Detailed notes from May 21, 2026

Care 2 detailed notes

Threads and routing policy

Threads replies and clearer routing policy brought another conversation surface into the same operating model.

  • Reply to Threads without building a separate process.
  • Make the next owner easier to understand when work arrives.
Explore Social Support Learn about the Care inbox

Detailed notes from May 15, 2026

Workspace 5 detailed notes

Settings, briefings, and team voice

The settings shell, briefing first run, language context, and reply guidance all became easier to use together.

  • Find the setting or integration you need from a shared structure.
  • Give the first AI draft more of the context and voice your team expects.
Explore the Sift workspace Learn about the Sift workspace

Detailed notes from May 7, 2026

AI 4 detailed notes

SiftGPT that stays with the question

SiftGPT, charts, briefings, and search gained stronger continuity across a longer investigation.

  • Refresh a chart or refine a briefing without losing the original scope.
  • Keep the assistant beside the page where the work is happening.
Explore SiftGPT and AI workflows Learn about SiftGPT

Detailed notes from May 1, 2026

April 2026

Care 4 detailed notes

Review views and customer segments

Queue managers gained a clearer review surface while analytics brought segments, risk, lifecycle, and sentiment into one place.

  • Review queue work from the role that owns the decision.
  • Move from a segment summary to the people behind it.
Explore Social Support Learn about the Care inbox

Detailed notes from April 23, 2026

Care 2 detailed notes

Community channels and app reviews

Sift expanded the inbox across Discourse, Higher Logic, app reviews, and richer community replies.

  • Bring community discussions and review feedback into one place.
  • Reply with the identity and media the channel supports.
Explore Social Support Learn about the Care inbox

Detailed notes from April 15, 2026

Analytics 5 detailed notes

Dashboards, saved views, and media replies

The workspace gained an AI dashboard starting point, saved inbox views, channel context, and image replies on supported platforms.

  • Start a view by asking, then keep the result editable.
  • Return to the same inbox scope and answer with the media the channel allows.
Explore customer intelligence Learn about Sift analytics

Detailed notes from April 9, 2026

AI 6 detailed notes

SiftGPT, MCP, and channel intelligence

The assistant gained inline analytics, a connected-tool path, and better context around the channel being investigated.

  • Ask a workspace question, see a chart, and connect the next tool when needed.
  • Keep channel summaries tied to the activity beneath them.
Explore SiftGPT and AI workflows Learn about SiftGPT

Detailed notes from April 3, 2026

March 2026

Care 17 detailed notes

More channels, one operating view

These updates brought together priority routing, YouTube, Telegram, filtered webhooks, AI replies, and the activity story around each conversation.

  • Bring more community surfaces into the same inbox and route the work that matters first.
  • Keep the reply, the activity, and the next system connected to the record.
Explore Social Support Learn about the Care inbox

Detailed notes from March 27, 2026

Keep the signal close

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