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Care

Give queue managers a review view

Queue-level managers can now see the Inbox Review tab they need to keep work moving.

What changed

  • Review the work that needs a decision from the right queue.
  • Keep manager review close to the conversation and draft.

Why it matters

This update keeps care work closer to the question your team is trying to answer. Queue-level managers can now see the Inbox Review tab they need to keep work moving.