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Bring Telegram group history into the inbox
Connect a Telegram group and bring recent conversation history into the same Care workflow as the rest of the team.
What changed
- Backfill the recent history when monitoring starts.
- Keep new messages connected to the group that produced them.
Why it matters
This update keeps care work closer to the question your team is trying to answer. Connect a Telegram group and bring recent conversation history into the same Care workflow as the rest of the team.