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Bring Discourse discussions into the inbox
Connect a Discourse community and bring discussions, replies, and staff mentions into the same Care workflow.
What changed
- Read a community thread beside the other conversations your team handles.
- Reply without sending the team back to a separate operating queue.
Why it matters
This update keeps care work closer to the question your team is trying to answer. Connect a Discourse community and bring discussions, replies, and staff mentions into the same Care workflow.