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Send images from supported channels
Replies can include images on the channels that support them, so the team does not need to split a visual answer across tools.
What changed
- Attach an image from the composer when the channel allows it.
- Keep the media and the reply in one customer conversation.
Why it matters
This update keeps care work closer to the question your team is trying to answer. Replies can include images on the channels that support them, so the team does not need to split a visual answer across tools.