Sift’s agents,
in the AI you use.
Sift comes with agents that triage, reply, and research. Connect Claude, ChatGPT, Codex, or your own agent to the same conversations and actions.
What are customers saying about refunds this week? Draft a reply to the most urgent one.
Refund delays are up 38% since Monday. Most posts mention waiting more than a week. The most urgent is Tess Ibarra on Facebook, who has asked twice.
Sorry for the wait, Tess. Send us your order number in a DM and we’ll check the status of your refund today.
Example conversation
Works with
Start with the agents
built into Sift.
Every Sift workspace comes with agents that work your social inbox. Give them goals and guidance, then choose what they can do on their own.
Triage
Classify conversations, add tags, and route work to the right queue.
Respond
Draft replies from your knowledge base and brand voice. Send automatically only where you allow it.
Investigate
Ask SiftGPT about trends and follow each answer back to the conversations behind it.
Report
Schedule agents to prepare a daily briefing or a weekly report.
Then use them from your own AI.
Sift’s MCP server gives Claude, ChatGPT, Codex, and other assistants the same data and actions your team uses in Sift, within your permissions.
- 01Add a remote MCP server in your AI tool
- 02Paste
https://mcp.getsift.ai/mcp - 03Sign in with your Sift account
Connect the AI you already use.
One server works across assistants, coding tools, and your own agents. Sign in as yourself, or use an organization API key for unattended work.
See setup for each clientYour permissions still apply.
Admins choose who can use agents and who can send through them, per role and per person.
Visit the Trust CenterA person sends the reply.
Replies prepared through MCP wait for someone to confirm them. API keys cannot send.
Every call is recorded.
Each tool call is logged, so your team can see what an assistant read and changed.
For developers
and their agents.
Everything an agent needs to work with Sift, in plain text it can read.
Questions about agents?
Which AI tools work with Sift?
Claude, ChatGPT, Codex, Cursor, Gemini CLI, and other clients that support remote MCP servers. What a client can do depends on its plan and settings. Your own agents can connect the same way.
What is the difference between Sift's agents and my own AI?
Sift's agents run inside Sift and work your inbox, replies, and reports on their own. Your AI assistant connects to the same data and actions when you ask it to, from the tool you already use.
Can an assistant send a reply without a person?
No. Replies prepared through MCP need a person to confirm them before they are sent, and API keys cannot send. Automatic sending is a separate setting for Sift's own agents.
How does my team control access?
Admins decide who can use agents and who can send through them, per role and per person. Every operation checks the caller's permissions, and every tool call is recorded.
Can one connection work across several organizations?
Yes, with personal sign-in. Choose All organizations when you connect. Each call runs in one organization and checks your access there. An organization API key is limited to its organization.
How do I connect?
Add https://mcp.getsift.ai/mcp as a remote MCP server in your client and sign in with your Sift account. The connection guide has steps for each client.
Put your social agents to work.
See how Sift’s agents can handle conversations, find what matters, and bring your team in when needed.