Social Care & Operations
AI Agents that transform social care and operations. Every customer need, no matter where it starts, lands in a single, intelligent workflow. Prioritize, track, and resolve every action, without anything falling through the cracks.
KEY features
AI-Powered Social Care
Unified Social Care Inbox
Every customer mention, message, or tag, pulled from X, Instagram, Facebook, WhatsApp, and more—appears in a single operational queue. Manage every conversation that matters, in real time.
AI-Prioritized Queues
Auto-create action items for anything you define: questions, support requests, or even custom triggers. Every action is tagged, titled, and summarized by AI—ready for agent review, assignment, and response.
Automated Routing
Sift doesn’t just show you problems; it moves work forward. Actions are tagged and routed to the right team automatically. Operational status, assignees, and response times are tracked, so nothing stalls.
how it workS
Never Miss a Beat
1
Receive an Action
As soon as a new message or customer need arrives, Sift auto-assigns it in your Inbox, surfacing the most urgent and relevant items at the top. See all your open actions, with clear indicators for case status, channel, and last activity.
2
Respond
Dive into any action with full context, conversation history, user profile, tags, and case notes. Send replies directly from Sift, use or create saved responses, add internal comments, and even reassign or escalate a case instantly.
3
Case Closed
When you're done, select a reason for completing the case. The feedback and CSAT collection is automated after you resolve the task. Re-open, unassign, or hand-off as needed; everything is logged and easy to manage.
Social Care at Scale
Advanced Queue Management
Set up custom queues using saved searches, tags, source channels, message content, or user type. Prioritize queues so critical actions always go to the right place first.
Comprehensive Case Collaboration
Add internal comments, detailed case notes, and tag teammates for visibility or help. All activity, assignments, replies, escalations, status changes, is accessible.
Automated Action Management
AI not only tags and summarizes, but can filter out cases confidently identified as irrelevant, reducing manual work and keeping your queue clean.
features
Your Social Ops Edge.
Integrated Case History
Agents and managers can see every prior message, action, or resolution for a user or thread. No more digging through multiple tools. Every detail, every tag, and every status is in one place.
Saved Responses & Automation
Speed up replies with shared team templates and saved responses. Handle routine actions with a click, freeing your agents for higher-value conversations.
Smart Escalation Logic
Issues and tasks are escalated instantly to the right teammate, department, or even leadership—no manual triage required. Sift’s workflow logic ensures every team is fully equipped to keep your community happy.
Social Care Directly in Slack
Receive live notifications, status updates, and evolving summaries as actions progress. Respond, assign, and resolve cases without ever leaving Slack—Sift keeps everything in sync.
Ready to Modernize Your Social Care?
Book a demo to see how Sift AI Agents power the next generation of social and community support.
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ready to be more efficient than ever?
Explore Sift For Your Team
Bring your customer facing operations to the next level with Sift AI – your copilot to detect where you need to take action and help you act.
