Blog
From Keywords to Context: A New Era of Social Care
Why social media support teams are moving past keyword monitoring, and what you need to keep up.
From Keywords to Context: A New Era of Social Care
Why social media support teams are moving past keyword monitoring, and what you need to keep up.
How AI Powers Social Monitoring and Trend Analysis Across Today’s Digital Communities
Let's turn our attention to AI-powered social monitoring and trend analysis—processes that help you stay ahead of what customers care most about.
LLMs for Social Media Sentiment Analysis: A Technical Look
In this blog post, we’ll take a technical look at how LLMs can be used for superior sentiment analysis, the challenges involved, and the unique advantages they offer – particularly as it pertains to social media and community platforms.
Beyond Chatbots: The Expanding Role of AI in Customer Experience
While chatbots were once hailed as the pinnacle of AI in customer service, technology has evolved far beyond these basic applications.
Discord’s Dilemma.
Using a discord for support ops can be tough, but it is the more rewarding path.
Our Take on Modern Support
Modern Support is where your customers live. It's streamlined, centralized, and automated
