Modern
Customer Ops
Keep customers on channels they love while letting your team respond where they want - Slack, our dashboard and more. AI keeps track of wherever the action has happened.
WHY WE DO IT?
Too. Many. Channels.
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Users everywhere.
Customers are split between public Discords & Slacks vs. private Slack Connect channels.
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What's next?
Support teams are scattered and don't know their next best action.
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Visibility
Your team silos and leadership don't know how it's going and what levers to pull to make things better.
How does it work
Collaboration and Coordination.
1
Detect and Notify
Bring in issues and tickets from anywhere
2
Collaborate to solve issues
Collaborate as a team to solve every issue as they come and track issues at every stage of the process.
3
Visibility across all channels
Seamlessly coordinate between multiple team members with all the usual support ops goodness - status, time to response, assignees, and more.
And so much more...
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Discover Page
The engagement of Slack and Discord with the searchability of a forum.
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Questions Co-pilot
Detect and keep track of every question wherever it's asked. Build trust by making sure people get high quality answers. All assisted by AI.
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Sift GPT
Automate common questions.
Explore Sift for Your Community
Book a demo with our team
