Product Overview
Sift AI Agents give you actionable insight from every community conversation, across every social channel, in real time. See what matters. Act faster. Measure impact.
GOODBYE, CHAOS. HELLO, CLARITY.
The Modern Way to Manage Social & Community at Scale
Social Care & Operations
Automatically detect and prioritize customer needs across all channels. Respond, assign, and resolve tasks from Slack, Discord, or directly within Sift—so nothing gets missed and your team stays on point.
AI-Powered Analytics
Surface real-time intelligence from every conversation. Instantly analyze sentiment, spot emerging trends, and identify key topics—turning overwhelming streams of chatter into actionable insights.
Community Support
Track every thread, flag open questions, and empower your team to deliver rapid, high-quality support. Sift can even handle the response on your behalf. Now, no message goes unaddressed.
how it workS
A Simple, Powerful Process
1
Listen Everywhere
Integrate Sift AI agents with your social and community channels. They continuously surface what’s relevant, from questions and complaints to praise and risk signals.
2
Classify & Summarize
Conversations are automatically grouped and tagged by sentiment, topic, user type, urgency, and more. You get clarity and context, not noise.
3
Act & Track
Assign, escalate, and resolve issues instantly. Track outcomes across channels, so nothing falls through the cracks. No more dropped balls or support chaos.
Plug and Play by Design
Multilingual & Multimodal
Understand and act on conversations with any language, image, or emoji.
Custom Dashboard & Alerts
Receive real-time notifications on what matters most: major trends, questions, and shifts in sentiment.
Seamless Integrations
Sync bidirectionally with Slack, Discord, X, Telegram, and more. Sift AI fully adapts to your workflow.
OUTCOMES
Real Results
Case Study: Web3 leader gains clarity on its global online communities.
Sui, a cutting-edge Layer 1 blockchain, manages a rapidly growing global community across multiple channels.
features
Did Someone Say AI Agents?
Listening Agent
Scans every message across all your channels: X, Instagram, Facebook, and more. Detects questions, pain points, praise, and potential issues, even when buried in slang, memes, or sarcasm. Never miss a signal, even at scale.
Insights Agent
Highlights emerging topics, sentiment trends, root causes, and community growth. Best part? You can chat directly with the Insights Agent to ask, “What are people saying about our new launch?”—and get instant, relevant answers.
Operations Agent
Your routing and triage expert. Automatically tags, prioritizes, and routes every issue to the right team: Support, Community, Product, Engineering, even Trust & Safety, based on urgency and context. No manual sorting, no more missed escalations, just streamlined workflows.
Support Agent
This AI agent can actually send responses on your behalf. Answers routine questions automatically, resolves common issues, and notifies your team when a human touch is needed. Every conversation is covered, no message goes ignored, and users get timely, accurate replies.
Ready to Transform Your Social & Community Operations?
Book some time with us to see it in action.
Book A Demo
ready to be more efficient than ever?
Explore Sift For Your Team
Bring your customer facing operations to the next level with Sift AI – your copilot to detect where you need to take action and help you act.
