A Suite of Social and Community Tools

The Listening Agent is always on, scanning every channel (social, community, or support) for the signals that matter. It catches questions, complaints, feedback, and even subtle cues like sarcasm or frustration, so your team can respond before issues escalate or opportunities are missed.

The Insights Agent transforms raw conversations into real intelligence. It analyzes sentiment, trending topics, and the root causes behind shifts in your community. Ask it about anything: users, launches, or issues, and get instant, data-backed answers without waiting for an analyst.

The Operations Agent brings order to the chaos of multichannel support. It auto-tags, prioritizes, and routes conversations to the right teams: Support, Product, Community, Trust & Safety, anywhere—ensuring nothing slips through the cracks and workflows move forward, fast.

The Support Agent goes beyond monitoring: it can actually reply to customers, answer common questions, and handle routine requests—on Slack, within Sift, and more. When a human touch is needed, it loops in your team, so every message gets a response and every user feels supported.

Automatically track every agent’s performance and the outcomes of each action. No spreadsheets or manual audits required. Instantly spot where agents excel, where workflows stall, and where optimization is needed.

Define completely custom agents to do whatever tasks you need. From preventing leaking PII and reviewing posts, to tagging users and more, the power is in your hands.