Community Support
AI Agents that power responsive, high-quality community support. Instantly surface every question, flag important discussions, and empower your team to deliver consistent care.
features
The Modern Community Support Stack.
Unified Community Inbox
All community messages, mentions, and threads—centralized in a single dashboard. No more channel-hopping or missed DMs. Every conversation, tracked in real time.
Community Care Detection
Not every need comes in the form of a direct inquiry. Sift AI Agents can flag conversations whether a user is asking you directly, or even being sarcastic.
Manual & Automated Triage
Sift can automatically route support needs to the right team, or even automate your response. Prefer to answer manually? No problem. Do so within Sift or natively on-plat.
how it workS
Community Support without the Chaos.
1
Hear Every Voice
Sift AI monitors every corner of your community: public channels, private threads, direct messages, and more, surfacing questions, praise, and issues as they happen.
2
Organize & Prioritize
Instantly classify conversations by topic, sentiment, or urgency. Key questions, high-priority support requests, and critical community signals rise to the top automatically.
3
Respond & Resolve
Reply to members directly from Sift, Slack, or your platform of choice. Assign questions, track progress, and ensure every member gets a timely, thoughtful response.
Purpose-Built for Communities
Conversation Searchability
Easily search every member, message, or topic, even across platforms and time. Find what you need—fast.
Proactive Alerts
Get notified of trending discussions, unanswered questions, or key contributors who need a nudge, keeping the community healthy.
Thread Stitching
Link related threads and discussions together, across social channels, so your team has the full story behind every member journey.
OUTCOMES
The Results
Case Study: Web3 leader gains clarity on its global online communities.
Sui, a cutting-edge Layer 1 blockchain, manages a rapidly growing global community across multiple channels.
features
Modern Community Operations
Advanced Escalation Logic
Serious issues, repeat complaints, or moderation flags are instantly escalated to the right owner. Sift ensures no critical conversation slips through the cracks.
Real-Time Community Pulse
Get instant insights on sentiment, active members, trending topics, and the health of your community. Sift makes it simple to measure and improve engagement.
Community Health Reports
AI-generated daily summaries show you exactly what happened, questions answered, issues raised, and topics discussed—so you’re never out of the loop.
Custom Tagging & Categories
Tag discussions by topic, urgency, or region for easier tracking and reporting. Sift helps your team organize conversations and find what matters most, fast.
Ready to Elevate Your Community Support?
Book a demo to see how Sift AI Agents help you deliver better, faster, and more connected support for your members.
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Bring your customer facing operations to the next level with Sift AI – your copilot to detect where you need to take action and help you act.
