AI Agents for Social and Community Teams
Listen, understand, and act on customer needs.
Sift AI agents manage every relevant conversation on X, Instagram, Facebook, WhatsApp, Reddit, and more to help you save hundreds of hours in social care, analytics, and community support.
Sift AI agents manage every relevant conversation on X, Instagram, Facebook, WhatsApp, Reddit, and more to help you save hundreds of hours in social care, analytics, and community support.
WHY SIFT
Filter content for maximum relevance
Gain comprehensive visibility into every actionable customer conversation, across all your social and community platforms, in one place.
Enable AI-powered case resolution
Leverage AI to automate case tagging, summaries, and response, empowering your team to resolve issues faster without adding more personnel.
Streamline social operations and review
Analyze agent workload, support performance, key trends, sentiment, customer issues, and conversation topics with AI-powered insights.
HOW SIFT CAN HELP
Goodbye, Chaos. Hello, Clarity.
Social Care & Operations
AI Agents that transform social care and operations. Every customer need, no matter where it starts, lands in a single, intelligent workflow. Prioritize, track, and resolve every action, without anything falling through the cracks.
AI-Powered Analytics
Unlock the real story behind every social and community conversation, giving you deep visibility, trends, and data you can actually act on.
Community Support
AI Agents that power responsive, high-quality community support. Instantly surface every question, flag important discussions, and empower your team to deliver consistent care.
THE SIFT SPARKLE
Meet Your New AI Agents
Listening Agent
Scans every message across all your channels: X, Instagram, Facebook, and more. Detects praise, pain points, and potential issues, even when buried in slang, memes, or sarcasm. Never miss a signal, even at scale.
Insights Agent
Highlights emerging topics, sentiment trends, root causes, and community growth. Best part? You can chat directly with the Insights Agent to ask, “What are people saying about our new launch?”—and get instant, relevant answers.
Operations Agent
Your routing and triage expert. Automatically tags and summarizes every case for the right team: Support, Community, Product, Engineering, even Trust & Safety, based on urgency and context. No manual sorting, no more missed escalations, just streamlined workflows.
Support Agent
This AI agent can actually send responses on your behalf. Answers routine questions automatically, resolves common issues, and notifies your team when a human touch is needed. Every conversation is covered, no message goes ignored, and users get timely, accurate replies.
Agent & Action Review
Automatically track every agent’s performance and the outcomes of each action. No spreadsheets or manual audits required. Instantly spot where agents excel, where workflows stall, and where optimization is needed.
Custom AI Agents
Define completely custom agents to do whatever tasks you need. From preventing leaking PII and reviewing posts, to tagging users and more, the power is in your hands.
... and more!
