Telecom.
Outage chatter, billing disputes, and cancellation threats all hit the same firehose. Sift separates each so the right team responds first.
- @bklyn_resident just now
Is internet down in 11211?
NOC / eng - +1 555… just now
Thinking of cancelling service.
Retention - MomGroup just now
Service restored, thanks!
Closed
When a fiber line is cut, support volume spikes 10,000% in seconds. Sift is the first line of defense — separating outage from billing from churn before the call center spikes.
Every message, sorted to the right team.
- @bklyn_resident Is internet down in 11211? → NOC / eng
- +1 555… Thinking of cancelling service. → Retention
- MomGroup Service restored, thanks! → Closed
Built for telecom.
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Outage detection by ZIP
Clusters of reports in the same postal area surface as a single incident — NOC sees scope before the call center spikes.
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Churn-risk flags
Phrases like 'cancelling', 'switching to X', and 'this is the last time' route to retention with full account context.
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Auto-close resolved
When the same user follows up with 'fixed, thanks', Sift closes the thread and updates the case without a human touch.
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Reachable via MCP
Plug Sift into Claude, Cursor, or your own agent. NOC and ops ask "where's coverage chatter spiking right now?" from any MCP-enabled tool — without leaving the dashboard they're already watching.
Bring Sift to your team.
Tell us about your workflow and we'll show you how the agents fit into your telecom operations.