Telecom.
Outage chatter, billing disputes, and cancellation threats all hit the same firehose. Sift separates each so the right team responds first.
- @bklyn_resident just now
Is internet down in 11211?
NOC / eng - +1 555… just now
Thinking of cancelling service.
Retention - MomGroup just now
Service restored, thanks!
Closed
When a fiber line is cut, support volume spikes 10,000% in seconds. Sift is the first line of defense : outage, billing, and churn separated before the call center spikes.
Every message, sorted to the right team.
- @bklyn_resident Is internet down in 11211? → NOC / eng
- +1 555… Thinking of cancelling service. → Retention
- MomGroup Service restored, thanks! → Closed
Built for telecom.
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Outage detection by ZIP
Clusters of reports in the same postal area surface as a single incident. NOC sees scope before the call center spikes.
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Churn-risk flags
Phrases like 'cancelling', 'switching to X', and 'this is the last time' route to retention with full account context.
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Auto-close resolved
When the same user follows up with 'fixed, thanks', Sift closes the thread and updates the case without a human touch.
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Reachable via MCP
Plug Sift into Claude, Cursor, or your own agent. NOC and ops ask "where's coverage chatter spiking right now?" from any MCP-enabled tool, without leaving the dashboard they're already watching.
Bring Sift to your team.
Tell us about your workflow and we'll show you how the agents fit into your telecom operations.