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Read and translate words in images and video
Sift can extract image text and transcribe speech in videos and voice notes.
Customer conversations are not only text. A screenshot can contain the detail your team needs, and a video or voice note can explain a problem in the customer’s own words.
Sift can extract text from images and transcribe speech in videos and voice notes. Open the attachment to read the original words or a translation. Image text can appear over the image, and timed transcript lines let you play from the relevant point.
These words also follow the conversation’s translation controls. Your team can review the media and its language together, including when the message itself has no written text.
What changed
- See the original words and their translation with the attachment. Image text can also appear over the image.
- Video and audio transcripts include timed lines, so you can play from the relevant point.