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Care

Every conversation, answered.

Triage every DM, mention, and comment across every channel. Sift drafts the reply in your voice and escalates the cases that need a human, so your team shows up where it matters.

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Status Source Owner
In progress
X / Twitter AI
Closed
Discord JD
Escalated
Instagram MK
How care works

Three jobs. One loop.

  • Triage

    Filter the noise, surface the signal.

    Sift reads every channel, separates urgent from off-topic, and lines up the cases your team actually needs to see, already tagged and prioritised.

  • Draft

    On-voice replies, ready to approve.

    Every queued case comes with a drafted response in your brand voice. Approve, edit, or rewrite in a click. Your team ships replies, not boilerplate.

  • Escalate

    Hand off when judgment matters.

    Sift recognises the edge cases, such as legal risk, VIPs, or crises, and routes them to the right human with full context. Nothing slips through and nothing goes out without a check.

Always answered.

Sift agents triage every DM, comment, mention, keyword, and review. They draft a reply in your voice and route the cases that need a human. Your team stops chasing the queue and starts solving the cases that matter.

TRIAGE DRAFT BRAND CRISIS

  • Every surface, one queue.

    DMs, comments, tagged mentions, untagged keywords, reviews: wherever customers reach out, unified in one place.

  • On-brand by default.

    Sift drafts in your voice with full customer history. Edit when you want, send when it's right.

  • Knows when to hand off.

    Routine cases get handled. Refunds, legal issues, and crises route to the right human, with full context attached.

The fleet.

Sift isn't one AI doing everything badly. It's eleven specialized agents, plus the custom ones you configure, each trained for a specific job, working in parallel across every conversation, every channel, all the time.

  • TRIAGE

    What to engage on, what to skip, what to escalate

    skip · draft · escalate · alert

  • TAG

    Applies your taxonomy to every post

    ▢ Lisbon ▢ Hotel ▢ Refund

  • TAXONOMY

    Surfaces emerging themes + user types

    ⚡ "Sleep pods at MAD" +320%

  • PERSONA

    Identifies who's posting and applies the right profile

    Power user · 12 trips · micro-influencer

  • BRAND

    Knows your voice, style guide, brand do's and don'ts

    voice: warm · accountable · concise

  • DRAFT

    Writes replies in your brand voice with full context

    "ahh marcus that's not it, really sorry…"

  • SCOUT

    Finds marketing opportunities: trends, press, competitor moves

    ⚡ "12-3-30" trending · NYT piece live

  • CRISIS

    Detects threats and brewing issues, alerts in real time

    ⚠ "delayed orders" up 4× w/w

  • ASK SiftGPT

    Natural-language Q&A across your conversation data, reachable via MCP

    Q: "Top complaint?" → A: "Shipping · 42%"

  • RESEARCH

    Deep dives on customers, competitors, products

    Dossier: history, sentiment, key issues

  • BRIEF

    Proactive summaries for leadership and teams

    Monday brief: themes + sentiment + crisis

  • Custom

    Configure new agents for the jobs your team has.

    the fleet grows with you

Recent Care updates

Follow the product work that helps teams triage, review, and reply to customer conversations.

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Ready for modern social management?

Talk with our team about setting up a pilot. Go live in an hour, and scaled in a week.

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