Blog
Blog
Blog
Blog
Blog
Support
Social Care isn’t like traditional CX: What a migration from a traditional platform to AI-native looks like
Social Care isn’t like traditional CX: What a migration from a traditional platform to AI-native looks like
Social Care isn’t like traditional CX: What a migration from a traditional platform to AI-native looks like
Social Care isn’t like traditional CX: What a migration from a traditional platform to AI-native looks like
Social Care isn’t like traditional CX: What a migration from a traditional platform to AI-native looks like
Why social media support teams are moving past keyword monitoring, and what you need to keep up.
Why social media support teams are moving past keyword monitoring, and what you need to keep up.
Why social media support teams are moving past keyword monitoring, and what you need to keep up.
Why social media support teams are moving past keyword monitoring, and what you need to keep up.
Why social media support teams are moving past keyword monitoring, and what you need to keep up.
Show All
Web3
Social
Discord
Operations
Support
AI
Support
Social Care isn’t like traditional CX: What a migration from a traditional platform to AI-native looks like
January 14, 2026
While legacy CX platforms struggle with social media noise and rigid workflows, AI-native tools like Sift streamline support by automatically filtering spam, routing urgent issues, and providing deep customer context for faster, more effective responses.
AI
Don't Sacrifice Community Engagement for SEO
July 1, 2024
The pros and cons of closed chats like Discord and open forums like Discourse.
Discord
Discord's a Party, But Who's Answering the Burning Questions?
August 7, 2024
Unanswered questions in Discord are a major problem. The Sift AI-powered sidekick uses LLMs to scan your Discord channels and pinpoint those burning, unanswered questions.
Support
Our Take on Modern Support
August 7, 2024
Modern Support is where your customers live. It's streamlined, centralized, and automated
Discord
Discord’s Dilemma.
August 21, 2024
Using a discord for support ops can be tough, but it is the more rewarding path.
AI
Beyond Chatbots: The Expanding Role of AI in Customer Experience
September 24, 2024
While chatbots were once hailed as the pinnacle of AI in customer service, technology has evolved far beyond these basic applications.
Show All
Web3
Social
Discord
Operations
Support
AI
Support
Social Care isn’t like traditional CX: What a migration from a traditional platform to AI-native looks like
January 14, 2026
While legacy CX platforms struggle with social media noise and rigid workflows, AI-native tools like Sift streamline support by automatically filtering spam, routing urgent issues, and providing deep customer context for faster, more effective responses.
AI
Don't Sacrifice Community Engagement for SEO
July 1, 2024
The pros and cons of closed chats like Discord and open forums like Discourse.
Discord
Discord's a Party, But Who's Answering the Burning Questions?
August 7, 2024
Unanswered questions in Discord are a major problem. The Sift AI-powered sidekick uses LLMs to scan your Discord channels and pinpoint those burning, unanswered questions.
Support
Our Take on Modern Support
August 7, 2024
Modern Support is where your customers live. It's streamlined, centralized, and automated
Discord
Discord’s Dilemma.
August 21, 2024
Using a discord for support ops can be tough, but it is the more rewarding path.
AI
Beyond Chatbots: The Expanding Role of AI in Customer Experience
September 24, 2024
While chatbots were once hailed as the pinnacle of AI in customer service, technology has evolved far beyond these basic applications.
Category
Support
Social Care isn’t like traditional CX: What a migration from a traditional platform to AI-native looks like
January 14, 2026
While legacy CX platforms struggle with social media noise and rigid workflows, AI-native tools like Sift streamline support by automatically filtering spam, routing urgent issues, and providing deep customer context for faster, more effective responses.
AI
Don't Sacrifice Community Engagement for SEO
July 1, 2024
The pros and cons of closed chats like Discord and open forums like Discourse.
Discord
Discord's a Party, But Who's Answering the Burning Questions?
August 7, 2024
Unanswered questions in Discord are a major problem. The Sift AI-powered sidekick uses LLMs to scan your Discord channels and pinpoint those burning, unanswered questions.
Support
Our Take on Modern Support
August 7, 2024
Modern Support is where your customers live. It's streamlined, centralized, and automated
Discord
Discord’s Dilemma.
August 21, 2024
Using a discord for support ops can be tough, but it is the more rewarding path.
AI
Beyond Chatbots: The Expanding Role of AI in Customer Experience
September 24, 2024
While chatbots were once hailed as the pinnacle of AI in customer service, technology has evolved far beyond these basic applications.
Show All
Web3
Social
Discord
Operations
Support
AI
Support
Social Care isn’t like traditional CX: What a migration from a traditional platform to AI-native looks like
January 14, 2026
While legacy CX platforms struggle with social media noise and rigid workflows, AI-native tools like Sift streamline support by automatically filtering spam, routing urgent issues, and providing deep customer context for faster, more effective responses.
AI
Don't Sacrifice Community Engagement for SEO
July 1, 2024
The pros and cons of closed chats like Discord and open forums like Discourse.
Discord
Discord's a Party, But Who's Answering the Burning Questions?
August 7, 2024
Unanswered questions in Discord are a major problem. The Sift AI-powered sidekick uses LLMs to scan your Discord channels and pinpoint those burning, unanswered questions.
Support
Our Take on Modern Support
August 7, 2024
Modern Support is where your customers live. It's streamlined, centralized, and automated
Discord
Discord’s Dilemma.
August 21, 2024
Using a discord for support ops can be tough, but it is the more rewarding path.
AI
Beyond Chatbots: The Expanding Role of AI in Customer Experience
September 24, 2024
While chatbots were once hailed as the pinnacle of AI in customer service, technology has evolved far beyond these basic applications.
Category
Support
Social Care isn’t like traditional CX: What a migration from a traditional platform to AI-native looks like
January 14, 2026
While legacy CX platforms struggle with social media noise and rigid workflows, AI-native tools like Sift streamline support by automatically filtering spam, routing urgent issues, and providing deep customer context for faster, more effective responses.
AI
Don't Sacrifice Community Engagement for SEO
July 1, 2024
The pros and cons of closed chats like Discord and open forums like Discourse.
Discord
Discord's a Party, But Who's Answering the Burning Questions?
August 7, 2024
Unanswered questions in Discord are a major problem. The Sift AI-powered sidekick uses LLMs to scan your Discord channels and pinpoint those burning, unanswered questions.
Support
Our Take on Modern Support
August 7, 2024
Modern Support is where your customers live. It's streamlined, centralized, and automated
Discord
Discord’s Dilemma.
August 21, 2024
Using a discord for support ops can be tough, but it is the more rewarding path.
AI
Beyond Chatbots: The Expanding Role of AI in Customer Experience
September 24, 2024
While chatbots were once hailed as the pinnacle of AI in customer service, technology has evolved far beyond these basic applications.
Subscribe to Sift blog
Subscribe to Sift blog
Subscribe to Sift blog
Subscribe to Sift blog
© 2025 Sift. All rights reserved.
© 2025 Sift. All rights reserved.
© 2025 Sift. All rights reserved.
© 2025 Sift. All rights reserved.
© 2025 Sift. All rights reserved.