# Product Overview

> Sift brings social and community conversations into one workspace, where agents triage, route, research, and prepare replies under your team's rules.

Canonical: https://www.getsift.ai/product-overview/

## One workspace. A team of agents for social.

Sift brings your social and community conversations together. Agents sort the noise, work toward your goals, and bring your team in when a person is needed.

An illustrative workflow. Your queues, rules, and channels are configured for your team.

## From a crowded feed to a clear next step.

Every conversation arrives with a different need. Sift helps decide what deserves attention, where it belongs, and what should happen next.

### Find what matters

Evaluate incoming messages for relevance and actionability. Choose a filtering strategy, disable automatic closing, or exempt selected conversations.

[See filtering controls](https://docs.getsift.ai/docs/sift-ai/ai-filtering)

### Work toward a goal

Give a goal agent an outcome and define the actions it can take. It can select an applicable goal or abstain when the conditions are not met.

[Explore automation](https://docs.getsift.ai/docs/configure/automation)

### Bring in your team

Route a conversation with context, prepare a reply from your knowledge and voice, or use configured automation where it fits.

[See how drafts work](https://docs.getsift.ai/docs/sift-ai/ai-responses)

## Set a goal for less to review.

A team might aim to reduce the conversations requiring manual review by 80%. Sift helps you tune filtering and automation around the work that matters to your team.

This is an illustrative goal, not a promised result. Your actual reduction depends on your incoming messages, rules, and review choices.

[Explore social support](https://www.getsift.ai/social-support/)

 **100** incoming conversations

 **20** targeted for manual review

Set the goal. Review the results. Adjust your rules.

## One system, across the work.

Choose where to start. Your team can connect channels, bring in its knowledge, and use the same conversation context across workflows.

### Social support

Triage messages, prepare replies, and route sensitive cases with context.

[Explore social support](https://www.getsift.ai/social-support/)

### Community care

Bring questions, conversations, and feedback from connected communities into the team's workflow.

[Explore community care](https://www.getsift.ai/community-management/)

### Customer insights

Find themes and sentiment, ask questions, and inspect the conversations behind an insight.

[Explore customer insights](https://www.getsift.ai/voice-of-the-customer/)

### Social engagement

Find relevant conversations and prepare replies for the team to review.

[Explore social engagement](https://www.getsift.ai/social-engagement-and-growth/)

### AI assistant access

Connect Claude, ChatGPT, or another AI tool to Sift. It only sees what your access rules allow.

[See agent access](https://www.getsift.ai/agents/)

### Connected channels

Connect social, messaging, review, and community sources. Available actions vary by integration.

[See integrations](https://www.getsift.ai/integrations/)

## Give your team space to do the human work.

See how Sift can fit your channels, workflows, and goals.

[Explore the docs](https://docs.getsift.ai/)