# Knowledge base

> Crawl your website, add file links, or upload documents, and group them into contexts. The same knowledge powers reply drafts, auto-reply bots, and SiftGPT.

Canonical: https://www.getsift.ai/platform/knowledge-base/

## Point Sift at your help center. Every agent answers from it.

Crawl your website, add file links, or upload documents, and group them into contexts. The same knowledge powers reply drafts, auto-reply bots, and SiftGPT.

[Read the docs](https://docs.getsift.ai/docs/sift-ai/knowledge-base)

Ways to add **Crawl, link, upload**

Upload size **10 files x 25 MB**

Used by **Drafts, bots, SiftGPT**

## What it does

### Crawl, link, or upload

Add a website with include and exclude paths, a file URL, or up to 10 files at a time.

### Contexts

Group sources into named contexts, for example one per language or brand.

### Automatic indexing

Each source shows its status, and you can re-crawl on demand.

### Better matching

Add titles, audiences, topics, and phrases. Results show as a strong match or a related article.

### One source, every agent

Reply drafts, auto-reply bots, and SiftGPT all read from the same contexts.

### Weak matches hidden

Articles known to match poorly stay out of answers.

## Keep it fresh without thinking about it

Point Sift at your help center with include and exclude paths. Indexing runs on its own, each source shows its status, and you can re-crawl when you publish something new.

## Answers that cite the right article

Add titles, audiences, topics, and matching phrases to articles that matter most. Answers label each result as a strong match or a related article, and hide known weak matches.

## Where agents act, and where you decide.

You decide what agents know. They use it every time they draft or answer.

1. Person
  **Add sources**
Crawl your help center, add file links, or upload documents.
2. Agent
  **Index and match**
Indexes each source and matches articles to questions.
3. Agent
  **Draft from it**
Reply drafts, bots, and SiftGPT answer from the same contexts.
4. Person
  **Tune matching**
Add titles, topics, and phrases where answers need help.

## Questions

### What can I add?

Website crawls, file links, and uploads of up to 10 files of 25 MB each.

### Can I keep languages separate?

Yes. Create a context per language and choose which one replies use.

## More of the platform

[**AI triage** Score, summarize, tag, and filter every message.](https://www.getsift.ai/platform/triage/) [**AI replies** Drafts in your voice, grounded in your knowledge.](https://www.getsift.ai/platform/ai-replies/) [**SiftGPT** Ask your data, get answers with sources.](https://www.getsift.ai/platform/siftgpt/) [**Inbox** Every channel in one keyboard-first inbox.](https://www.getsift.ai/platform/inbox/) [**Workflows** Rules and goals that route work for you.](https://www.getsift.ai/platform/workflows/) [**Analytics** Topics, sentiment, SLAs, and custom dashboards.](https://www.getsift.ai/platform/analytics/) [**Listening** Brand mentions you weren’t tagged in.](https://www.getsift.ai/platform/listening/) [**People** Advocates, detractors, and who’s going quiet.](https://www.getsift.ai/platform/people/) [**Moderation** Spam, policy, and blocked users.](https://www.getsift.ai/platform/moderation/) [**Quality & CSAT** QA agents, reviews, and customer scores.](https://www.getsift.ai/platform/quality/) [**Security & admin** Roles, audit log, and agent access controls.](https://www.getsift.ai/platform/security/)

## Point us at your help center.

We’ll crawl it and show drafts that cite your own articles.