# Inbox

> DMs, mentions, comments, reviews, community threads, and forms land in one inbox, triaged by agents. Press N and Sift hands you the most important open conversation next.

Canonical: https://www.getsift.ai/platform/inbox/

## One inbox for every channel. Already sorted when you open it.

DMs, mentions, comments, reviews, community threads, and forms land in one inbox, triaged by agents. Press N and Sift hands you the most important open conversation next.

[Read the docs](https://docs.getsift.ai/docs/agent/the-inbox)

Next item **Press N**

Panes **3**

Shortcuts **Command palette, search, workflows**

## What it does

### Next conversation

Press N to get the most important open item in your queue, by priority and wait time.

### Three-pane view

List, conversation, and details side by side, with the AI summary on top.

### Status, queue, due date

Assign, tag, set an SLA due date, snooze, watch, link, or merge conversations.

### Keyboard first

Command palette, global search, and a workflow menu, all from the keyboard.

### Replies go back to the source

Public replies, DMs, and internal notes, posted to the original platform.

### People context

See the person’s value score, badges, and history across platforms next to the thread.

## Arrives already understood

Every conversation lands with an AI title, summary, and tags, in the queue that fits. The summary updates as the thread grows, so nobody re-reads 40 messages.

## Built for speed

Press N for the most important open conversation. Assign, tag, set an SLA due date, snooze, or merge without leaving the keyboard.

## Works across your channels

[All integrations →](https://www.getsift.ai/integrations/)

[X](https://www.getsift.ai/integrations/x/) [Instagram](https://www.getsift.ai/integrations/instagram/) [Facebook](https://www.getsift.ai/integrations/facebook/) [Threads](https://www.getsift.ai/integrations/threads/) [TikTok](https://www.getsift.ai/integrations/tiktok/) [YouTube](https://www.getsift.ai/integrations/youtube/) [LinkedIn](https://www.getsift.ai/integrations/linkedin/) [WhatsApp](https://www.getsift.ai/integrations/whatsapp/) [Telegram](https://www.getsift.ai/integrations/telegram/) [Discord](https://www.getsift.ai/integrations/discord/) [Discourse](https://www.getsift.ai/integrations/discourse/) [App Store](https://www.getsift.ai/integrations/app-store/) [Google Play](https://www.getsift.ai/integrations/google-play/)

## Questions

### How does Sift decide what’s next?

Next conversation picks the most important open item in your queue, using priority and wait time.

### How do SLAs work?

Set SLA targets on queues and due dates on conversations. The Monitor view in Sift tracks first response time and SLA performance live, and Analytics reports SLA by team member.

### How do escalations work?

Move a conversation to another queue or assign it to a person, leave an internal note, and watch it. Workflows can notify a Slack channel or email when something matches, and managers can review messages before they send.

### Can I export a conversation?

Yes, any conversation exports to JSON.

## More of the platform

[**AI triage** Score, summarize, tag, and filter every message.](https://www.getsift.ai/platform/triage/) [**AI replies** Drafts in your voice, grounded in your knowledge.](https://www.getsift.ai/platform/ai-replies/) [**Knowledge base** The facts your agents answer from.](https://www.getsift.ai/platform/knowledge-base/) [**SiftGPT** Ask your data, get answers with sources.](https://www.getsift.ai/platform/siftgpt/) [**Workflows** Rules and goals that route work for you.](https://www.getsift.ai/platform/workflows/) [**Analytics** Topics, sentiment, SLAs, and custom dashboards.](https://www.getsift.ai/platform/analytics/) [**Listening** Brand mentions you weren’t tagged in.](https://www.getsift.ai/platform/listening/) [**People** Advocates, detractors, and who’s going quiet.](https://www.getsift.ai/platform/people/) [**Moderation** Spam, policy, and blocked users.](https://www.getsift.ai/platform/moderation/) [**Quality & CSAT** QA agents, reviews, and customer scores.](https://www.getsift.ai/platform/quality/) [**Security & admin** Roles, audit log, and agent access controls.](https://www.getsift.ai/platform/security/)

## Open an inbox that’s already sorted.

We’ll connect your channels and walk your team through a real queue.