# AI replies

> One click drafts a reply from your knowledge base, the thread history, and your Voice & Tone. Your team edits and sends. Sift learns from those edits and proposes new voice rules.

Canonical: https://www.getsift.ai/platform/ai-replies/

## Replies drafted in your voice. Sent when your team says so.

One click drafts a reply from your knowledge base, the thread history, and your Voice & Tone. Your team edits and sends. Sift learns from those edits and proposes new voice rules.

[Read the docs](https://docs.getsift.ai/docs/sift-ai/ai-responses)

Reply modes **Public, DM, internal**

Voice sources **Sent replies + rules**

Automatic replies **Bots you turn on**

## What it does

### One-click drafts

Drafts use your knowledge base contexts, the full thread, and your voice settings.

### Voice & Tone

Generate a voice from your team’s sent replies, add things to avoid, and set a separate voice for public posts.

### Learned patterns

Sift studies how your team edits drafts and proposes voice rules, per channel if you want. You accept or skip each one.

### Public, private, or internal

Reply in public, send a DM, or leave an internal note. Each mode is color coded so nobody posts in the wrong place.

### Media and macros

Attach images to a draft and use saved responses with placeholders like name and brand.

### Auto-reply bots

For common questions or off-hours, set up a bot that answers from the same knowledge.

## A voice built from your best replies

Generate Voice & Tone from what your team already sends, add things to avoid, and set a separate voice for public posts. Learned patterns keep it current as your team edits drafts.

## Grounded, then reviewed

Drafts draw on the knowledge base contexts you choose and the full thread. Your team edits and sends. For repeat questions, auto-reply bots answer from the same knowledge.

## Where agents act, and where you decide.

Drafts are always reviewed. Automatic answers only come from bots and workflows your team sets up.

1. Agent
  **Read the thread**
Pulls the conversation history and the matching knowledge.
2. Agent
  **Draft the reply**
Writes in your voice, with the public or private tone that fits.
3. Person
  **Edit and send**
Your team reviews every draft before it goes out.
4. Agent
  **Learn from edits**
Proposes new voice rules from what your team changed.

## Works across your channels

[All integrations →](https://www.getsift.ai/integrations/)

[X](https://www.getsift.ai/integrations/x/) [Instagram](https://www.getsift.ai/integrations/instagram/) [Facebook](https://www.getsift.ai/integrations/facebook/) [Threads](https://www.getsift.ai/integrations/threads/) [TikTok](https://www.getsift.ai/integrations/tiktok/) [YouTube](https://www.getsift.ai/integrations/youtube/) [LinkedIn](https://www.getsift.ai/integrations/linkedin/) [WhatsApp](https://www.getsift.ai/integrations/whatsapp/) [Telegram](https://www.getsift.ai/integrations/telegram/) [Discord](https://www.getsift.ai/integrations/discord/) [Discourse](https://www.getsift.ai/integrations/discourse/) [App Store](https://www.getsift.ai/integrations/app-store/) [Google Play](https://www.getsift.ai/integrations/google-play/)

## Questions

### Does Sift send replies on its own?

AI drafts are reviewed by a person before they send. Auto-reply bots and workflows can answer automatically where your team sets them up.

### Where does the draft get its facts?

From the knowledge base contexts you choose, plus the conversation history.

### Can the voice differ by channel?

Yes. Learned patterns can be scoped per channel, and public posts can use their own voice override.

## More of the platform

[**AI triage** Score, summarize, tag, and filter every message.](https://www.getsift.ai/platform/triage/) [**Knowledge base** The facts your agents answer from.](https://www.getsift.ai/platform/knowledge-base/) [**SiftGPT** Ask your data, get answers with sources.](https://www.getsift.ai/platform/siftgpt/) [**Inbox** Every channel in one keyboard-first inbox.](https://www.getsift.ai/platform/inbox/) [**Workflows** Rules and goals that route work for you.](https://www.getsift.ai/platform/workflows/) [**Analytics** Topics, sentiment, SLAs, and custom dashboards.](https://www.getsift.ai/platform/analytics/) [**Listening** Brand mentions you weren’t tagged in.](https://www.getsift.ai/platform/listening/) [**People** Advocates, detractors, and who’s going quiet.](https://www.getsift.ai/platform/people/) [**Moderation** Spam, policy, and blocked users.](https://www.getsift.ai/platform/moderation/) [**Quality & CSAT** QA agents, reviews, and customer scores.](https://www.getsift.ai/platform/quality/) [**Security & admin** Roles, audit log, and agent access controls.](https://www.getsift.ai/platform/security/)

## Hear your voice in the first draft.

We’ll build Voice & Tone from your sent replies and draft against real messages.