# Platform

> Sift's agents triage, draft, investigate, and grade across one inbox, with workflows, analytics, listening, moderation, and admin controls around them.

Canonical: https://www.getsift.ai/platform/

## One platform. Agents in every part of it.

Sift’s agents read every message, draft replies, answer questions about your data, and grade your team’s work. The platform around them routes, measures, moderates, and keeps people in control.

[How agents work](https://www.getsift.ai/agents/)

Built for teams at

coinbase Circle![ElevenLabs](https://www.getsift.ai/logos/elevenlabs.svg)

## AI & agents

The work Sift’s agents do on their own, and where they hand off to your team.

### [AI triage](https://www.getsift.ai/platform/triage/)

When a message arrives, Sift’s triage agent scores it for relevance and actionability, writes a title and summary, adds tags, and puts it in the right queue. Noise is closed before anyone has to look at it. - Relevance and actionability - Titles, summaries, and tags - Four auto-close strategies Explore AI triage

### [AI replies](https://www.getsift.ai/platform/ai-replies/)

One click drafts a reply from your knowledge base, the thread history, and your Voice & Tone. Your team edits and sends. Sift learns from those edits and proposes new voice rules. - One-click drafts - Voice & Tone - Learned patterns Explore AI replies

### [Knowledge base](https://www.getsift.ai/platform/knowledge-base/)

Crawl your website, add file links, or upload documents, and group them into contexts. The same knowledge powers reply drafts, auto-reply bots, and SiftGPT. - Crawl, link, or upload - Contexts - Automatic indexing Explore Knowledge base

### [SiftGPT](https://www.getsift.ai/platform/siftgpt/)

SiftGPT answers questions about your connected channels in plain language, builds charts and reports, and links every answer back to the conversations behind it. Use it in Sift, in Slack, or from your own AI. - Plain-language questions - Charts and reports - Answers with sources Explore SiftGPT

## Platform

Everything your team needs around the agents.

### [Inbox](https://www.getsift.ai/platform/inbox/)

Every channel in one keyboard-first inbox.

### [Workflows](https://www.getsift.ai/platform/workflows/)

Rules and goals that route work for you.

### [Analytics](https://www.getsift.ai/platform/analytics/)

Topics, sentiment, SLAs, and custom dashboards.

### [Listening](https://www.getsift.ai/platform/listening/)

Brand mentions you weren’t tagged in.

### [People](https://www.getsift.ai/platform/people/)

Advocates, detractors, and who’s going quiet.

### [Moderation](https://www.getsift.ai/platform/moderation/)

Spam, policy, and blocked users.

### [Quality & CSAT](https://www.getsift.ai/platform/quality/)

QA agents, reviews, and customer scores.

### [Security & admin](https://www.getsift.ai/platform/security/)

Roles, audit log, and agent access controls.

## Agents do the work. People make the calls.

Triage, tagging, routing, and spam run on their own. Reply drafts wait for your team. Replies prepared from Claude or ChatGPT need a person to confirm. You decide where agents can act.

1. Agent Scores, summarizes, and tags every new message
2. Agent Closes noise and spam, routes the rest
3. Agent Drafts a reply from your knowledge base
4. Person Edits and sends, or approves a bot to answer
5. Agent Grades the conversation and estimates CSAT

## 28 channels and tools, one platform

[All integrations](https://www.getsift.ai/integrations/)

## See it on your own channels.

Connect a source and watch the agents triage, draft, and report.