# Travel & hospitality

> Sift agents find the conversations that need attention, prepare replies, and bring your team in when a guest needs help.

Canonical: https://www.getsift.ai/industries/travel-hospitality/

## Agents for guest questions and feedback.

Sift agents find the conversations that need attention, prepare replies, and bring your team in when a guest needs help.

[Explore agents](https://www.getsift.ai/agents/)

W **Wanderly** Example workspace

Inbox All conversations

 **Booking question**

My trip is tomorrow and I still haven't received my confirmation.

Reply ready

 **Refund follow-up**

It's been over a week. Can someone check my refund?

Routed to Care

 **Guest feedback**

The team made our weekend away so easy. Thank you!

Positive feedback

Agent activity Example

Customer message

“My trip is tomorrow and I still haven't received my confirmation.”

**Classified and routed**

Contact reason, Booking confirmation

Team, Care

**Suggested reply For review**

Let's find it. Send us your booking reference in a private message and we'll take a look.

An example of Sift agents at work.

## Agents work across your conversations.

Booking questions, disruptions, and guest feedback.

### Find urgent guest questions

Identify booking issues and disruption reports across your connected channels.

### Route with context

Send the conversation to the right team with the customer's message and the details available in Sift.

### Prepare a useful reply

Draft with your guidance and knowledge. Review before sending, or allow automatic replies where appropriate.

### See what keeps coming up

Ask SiftGPT about booking and refund trends, then build a dashboard your team can return to.

## Ask your agents. See the source.

Use SiftGPT to investigate feedback, build custom dashboards, and schedule briefings. Open the conversations behind an answer.

[Explore customer insights](https://www.getsift.ai/voice-of-the-customer/)

S **SiftGPT** Example

What are guests asking about in these conversations?

**SiftGPT**

Guest questions include a missing booking confirmation and a refund follow-up. Another guest shared positive feedback about their stay.

Illustrative answer from example conversations

Custom dashboard **Guest experience**

Track conversations by topic

Booking question Refund follow-up Guest feedback

## Your agents. Your rules.

Route booking and refund issues to your care team. Keep replies for review, or let agents send where you allow it.

[Explore social support](https://www.getsift.ai/social-support/) [Explore agents](https://www.getsift.ai/agents/)

## Put your social agents to work.

See Sift with your team’s conversations in mind.