# Telecom

> Sift agents organize service and account conversations, prepare replies, and route work to the people who can help.

Canonical: https://www.getsift.ai/industries/telecom/

## Agents for service and support.

Sift agents organize service and account conversations, prepare replies, and route work to the people who can help.

[Explore agents](https://www.getsift.ai/agents/)

S **Your workspace** Example workspace

Inbox All conversations

 **Service report**

Is service down in my area? I've been offline since this morning.

Draft for review

 **Billing question**

Can someone explain the change on my latest bill?

Reply ready

 **Service feedback**

Thanks for helping me get back online today.

Positive feedback

Agent activity Example

Customer message

“Is service down in my area? I've been offline since this morning.”

**Classified and routed**

Contact reason, Service issue

Team, Support

**Suggested reply For review**

We're sorry you're having trouble. Please send us a private message so our team can help you check.

An example of Sift agents at work.

## Agents work across your conversations.

Service reports, billing questions, and feedback.

### Organize service reports

Classify conversations about service interruptions and route them to the team that can investigate.

### Bring in account support

Flag billing or account questions for a teammate when a customer needs account-specific help.

### Prepare replies at scale

Draft from your guidance and choose which replies need a person to review them.

### Track recurring issues

Use SiftGPT to compare topics over time and follow a trend back to its source conversations.

## Ask your agents. See the source.

Use SiftGPT to investigate feedback, build custom dashboards, and schedule briefings. Open the conversations behind an answer.

[Explore customer insights](https://www.getsift.ai/voice-of-the-customer/)

S **SiftGPT** Example

What are customers asking about in these conversations?

**SiftGPT**

One customer reports being offline, another asks about a bill, and a third thanks the team for restoring service.

Illustrative answer from example conversations

Custom dashboard **Service and support**

Track conversations by topic

Service report Billing question Service feedback

## Your agents. Your rules.

Send account-specific questions to support. Choose which replies need a person to review them.

[Explore social support](https://www.getsift.ai/social-support/) [Explore agents](https://www.getsift.ai/agents/)

## Put your social agents to work.

See Sift with your team’s conversations in mind.