# Gaming

> Sift agents find conversations across your connected communities, route issues to the right team, and help you understand player feedback.

Canonical: https://www.getsift.ai/industries/gaming/

## Agents for your player community.

Sift agents find conversations across your connected communities, route issues to the right team, and help you understand player feedback.

[Explore agents](https://www.getsift.ai/agents/)

S **Your workspace** Example workspace

Inbox All conversations

 **Bug report**

The game crashes when I equip the new item.

Draft for review

 **Gameplay feedback**

The latest update made this level much more fun.

Tagged, Feedback

 **Safety concern**

I'm seeing repeated harassment in the lobby.

Routed to Safety

Agent activity Example

Customer message

“The game crashes when I equip the new item.”

**Classified and routed**

Contact reason, Bug report

Team, Engineering

**Suggested reply For review**

Thanks for flagging this. Can you share your platform and the item name so we can investigate?

An example of Sift agents at work.

## Agents work across your conversations.

Player questions, bug reports, and feedback.

### Sort player feedback

Separate bug reports, gameplay feedback, and questions using the categories your team chooses.

### Bring in the right team

Route reports to Engineering or Safety with the original conversation attached.

### Reply with context

Prepare responses from your guidance and let teammates review them before sending.

### Follow the conversation

Ask SiftGPT what players are saying after an update and build a dashboard of the themes.

## Ask your agents. See the source.

Use SiftGPT to investigate feedback, build custom dashboards, and schedule briefings. Open the conversations behind an answer.

[Explore customer insights](https://www.getsift.ai/voice-of-the-customer/)

S **SiftGPT** Example

What are players talking about in these conversations?

**SiftGPT**

A player reports a crash, another likes the updated level, and a third reports harassment in the lobby.

Illustrative answer from example conversations

Custom dashboard **Player feedback**

Track conversations by topic

Bug report Gameplay feedback Safety concern

## Your agents. Your rules.

Route safety reports to your safety team for review. Choose which other replies agents can send.

[Explore social support](https://www.getsift.ai/social-support/) [Explore agents](https://www.getsift.ai/agents/)

## Put your social agents to work.

See Sift with your team’s conversations in mind.