# Sift AI > Sift’s agents find conversations, triage the inbox, investigate trends, and draft replies. Your team decides when agents act and when a person steps in. Canonical: https://www.getsift.ai/ ## AI agents for your social team. Sift’s agents find conversations, handle the inbox, investigate trends, and draft replies. You decide when they act and when they bring your team in. [For agents](https://www.getsift.ai/llms.txt) Built for teams at coinbase Circle![ElevenLabs](https://www.getsift.ai/logos/elevenlabs.svg) ## A team of agents, built for social. Your agents work across the conversations, channels, and workflows your team manages every day. ### Listen Find mentions, messages, reviews, and conversations across your connected channels. ### Triage Classify conversations, add context, and route work to the right queue. ### Respond Draft replies using your knowledge and brand voice. Review them yourself or enable automatic sending where it makes sense. ### Investigate Ask questions, follow trends to their sources, and get recurring reports from scheduled agents. ## From conversation to action. Sift’s agents take on the work around each conversation. Your team sets the goals, the rules, and the points where a person should step in. ## Replies with the right context. Agents use the conversation, your knowledge base, and your brand guidance to prepare a reply. Your team can edit and send it, or choose where agents can send automatically. Drafts grounded in the conversation Your knowledge and brand voice Handoffs when a teammate is needed [Explore social support](https://www.getsift.ai/social-support/) ## Find conversations worth joining. Agents look for relevant conversations across social and prepare replies in your brand voice. Your team can review the opportunity and decide what to send. [Explore social engagement](https://www.getsift.ai/social-engagement-and-growth/) ## Understand what people are talking about. Ask SiftGPT to compare trends, build charts and dashboards, or trace an answer back to the conversations behind it. [Explore customer insights](https://www.getsift.ai/voice-of-the-customer/) ## Give each agent a job. Set agents to listen, classify, route, respond, research, or report. Give them your goals and guidance, then choose what they can do on their own. ### Triage Agents classify conversations, apply tags, and identify work that needs attention. Listening Classification Routing Drafting Research Reporting Translation Monitoring ## Your channels, working together. Connect the places your customers talk. Sift brings the conversations together so your agents and your team can work from the same context. [Explore integrations](https://www.getsift.ai/integrations/) [X](https://www.getsift.ai/integrations/x/) [Instagram](https://www.getsift.ai/integrations/instagram/) [TikTok](https://www.getsift.ai/integrations/tiktok/) [Discord](https://www.getsift.ai/integrations/discord/) [Facebook](https://www.getsift.ai/integrations/facebook/) [YouTube](https://www.getsift.ai/integrations/youtube/) [WhatsApp](https://www.getsift.ai/integrations/whatsapp/) [Communities](https://www.getsift.ai/integrations/discourse/) [App Store](https://www.getsift.ai/integrations/app-store/) [Google Play](https://www.getsift.ai/integrations/google-play/) ### You set the rules. Choose what each agent can do, when a reply needs review, and where automatic sending is enabled. [Visit the Trust Center](https://trust.getsift.ai/) ### Bring your team in. Route sensitive conversations or cases that need account context to the people best placed to handle them. ### Work with your context. Give agents access to the knowledge, guidance, and connected tools they need for the job. ## Questions about Sift? ### What do Sift’s agents do? Agents can find and classify conversations, add tags, route work, draft replies, investigate trends, and prepare reports. The work they do depends on the goals and permissions you set. ### Can agents send replies automatically? Yes. You can enable automatic sending for supported workflows. You can also keep replies for your team to review and send. ### What happens when a conversation needs a person? Sift can route it to the right queue or teammate with the conversation and relevant context attached. Your team can review the work, add information, and take over. ### How do agents know what to say? Reply drafts can use your knowledge base, brand guidance, and the conversation history. Your team can review and edit a draft before sending. ### Can I ask questions about our conversations? Yes. Ask SiftGPT about your customer conversations, trends, and social activity. You can also schedule an agent to prepare a recurring report. ### Where does Sift work? Sift connects social channels, community platforms, and app reviews. The available actions depend on the channel and your connection. [Explore integrations](https://www.getsift.ai/integrations/) ### Can I use Sift with the rest of my tools? Yes. Connect supported tools and use Sift’s MCP connection with compatible AI products. Your team controls access and permissions. ## What’s new The latest from Sift. [All updates](https://www.getsift.ai/changelog/) ### [Put an agent on a schedule](https://www.getsift.ai/changelog/2026-10-29-put-an-agent-on-a-schedule/) October 29, 2026 AI Give an agent a recurring task and bring its results to your team. ### [Meet Pulse](https://www.getsift.ai/changelog/2026-10-27-meet-pulse/) October 27, 2026 Analytics See the events shaping your social conversation, with the posts behind each story. ### [Read and translate words in images and video](https://www.getsift.ai/changelog/2026-10-14-read-and-translate-words-in-images-and-video/) October 14, 2026 AI Sift can extract image text and transcribe speech in videos and voice notes. ## Put your social agents to work. See how Sift’s agents can handle conversations, find what matters, and bring your team in when needed.