# Sift for Discord

> Discord agents triage support questions, flag possible scams, and prepare replies for your team to review.

Canonical: https://www.getsift.ai/community-management/discord/

## Make room for better Discord conversations.

Bring selected channels and support threads into Sift. Route questions, review context, and reply without losing the thread.

[Read setup guide](https://docs.getsift.ai/docs/integrations/discord/setup-a-discord-integration)

## Turn a fast-moving channel into manageable work.

The Sift bot connects the channels you choose. Your team can keep the conversation in context.

### Capture the thread

Bring in messages from opted-in channels, thread replies, forum posts, and DMs to the bot.

### Open a support ticket

A Discord support panel lets a member create a private thread that becomes a ticket in your queue.

### Reply in context

Respond in a channel or thread from Sift. The reply posts to Discord as the Sift bot.

## See what moves your community.

Find the questions, feedback, and sentiment behind a busy server. Explore topics in AI Analytics and open the conversations behind them.

- Follow recurring questions and product feedback
- Use channel, server, and role context to route work
- Give moderators possible spam to review

[Explore AI Analytics →](https://docs.getsift.ai/docs/analyze/analytics/ai-analytics)

## Route the question. Review the answer.

Use queue rules to direct work. Your team can draft a reply with AI using your knowledge base and conversation history, then review and edit it before sending.

Configured auto-reply bots are a separate option for common questions and acknowledgements.

## Let agents help with the queue.

Set an AI Goal to classify or route conversations. Inspect the run and see when the agent abstains. Use fixed-step automations for repeatable actions such as tags and notifications.

- Route support questions
- Flag content for moderation review
- Keep the team informed

## Know what your connection includes.

Discord voice and stage audio are not ingested. Messages from before the bot joined are not available. Each connected server has its own profiles.

[See Discord capabilities and limits →](https://docs.getsift.ai/docs/integrations/discord/)

## Make every question easier to find.

See Sift for your Discord community.