# AI Community Management Software

> Sift's community agents triage Discord and forum conversations, surface themes, and prepare replies for team review.

Canonical: https://www.getsift.ai/community-management/

## Give every community conversation a next step.

Bring questions and feedback into one place. Route work to the right team, prepare a helpful reply, and keep the conversation moving.

[Explore Discord](https://www.getsift.ai/community-management/discord/)

## One place for the work behind a thriving community.

Keep the thread, its context, and the next action together as your team works across channels.

### Find the right owner

Use queue criteria, priority, and assignment rules to bring questions to the people who can help.

### Respond with context

Review the conversation and an AI-assisted draft based on your knowledge base before sending.

### Learn from feedback

Use tags and analysis to find recurring questions and themes across conversations.

## Set a goal. Keep the team in control.

Describe an outcome for an AI Goal, or build a fixed sequence of workflow steps. Review goal runs, action outcomes, and cases where an agent abstains.

- Classify and route matching conversations
- Add a note or notify the team
- Inspect outcomes and abstentions

## Meet people where they already gather.

Connect your communities and give the team a clear path from question to reply.

### Discord

Work with opted-in channels, threads, forum posts, and support tickets.

[Explore Discord →](https://www.getsift.ai/community-management/discord/)

### Community forums

Bring Discourse, Gainsight, and other forum topics into the inbox. Reply as your brand's forum account.

[Explore community care →](https://www.getsift.ai/community/)

### Moderation visibility

See moderation flags and manage conversations across queues. High-confidence spam can be auto-closed.

Built for teams at

coinbase Circle![ElevenLabs](https://www.getsift.ai/logos/elevenlabs.svg)

## Give your community a thoughtful response.

See how Sift helps your team manage conversations and act on feedback.

## Community management questions

What Sift can do with connected communities.

### What can Sift do for community management?

Sift brings conversations from connected communities into a workflow where teams can review questions, identify recurring themes, and prepare replies.

[Explore community care](https://www.getsift.ai/community/)

### How does Sift work with Discord?

Connect a Discord server and select the channels Sift can access. Your team can manage support conversations using the permissions granted to the integration.

[Read the Discord setup guide](https://docs.getsift.ai/docs/integrations/discord/setup-a-discord-integration)

### How does Sift work with community forums?

Sift brings topics and replies from forums like Discourse and Gainsight into the inbox, and your team responds from Sift. Each forum page lists what Sift can and can't do there.

[See forum integrations](https://www.getsift.ai/integrations/#community)

### Can teams review agent replies?

Teams can review and edit drafts. For replies drafted in an AI tool like Claude, a person must confirm the reply before it can be sent.

[Understand agent approvals](https://www.getsift.ai/agents/)