https://www.getsift.ai/changelog/ Public product updates for Sift AI social care, community operations, AI-assisted support, and analytics. en-us Wed, 09 Sep 2026 12:00:00 GMT https://www.getsift.ai/changelog/2026-09-09-account-access-works-better-on-mobile/ https://www.getsift.ai/changelog/2026-09-09-account-access-works-better-on-mobile/ Wed, 09 Sep 2026 12:00:00 GMT Workspace https://www.getsift.ai/changelog/2026-09-09-open-chart-drill-downs-from-siftgpt/ https://www.getsift.ai/changelog/2026-09-09-open-chart-drill-downs-from-siftgpt/ Wed, 09 Sep 2026 12:00:00 GMT AI https://www.getsift.ai/changelog/2026-09-08-a-clearer-start-for-siftgpt/ https://www.getsift.ai/changelog/2026-09-08-a-clearer-start-for-siftgpt/ Tue, 08 Sep 2026 12:00:00 GMT AI https://www.getsift.ai/changelog/2026-09-08-keep-siftgpt-open-as-you-work/ https://www.getsift.ai/changelog/2026-09-08-keep-siftgpt-open-as-you-work/ Tue, 08 Sep 2026 12:00:00 GMT AI https://www.getsift.ai/changelog/2026-09-07-faster-answers-for-common-questions/ https://www.getsift.ai/changelog/2026-09-07-faster-answers-for-common-questions/ Mon, 07 Sep 2026 12:00:00 GMT AI https://www.getsift.ai/changelog/2026-09-04-research-beyond-the-inbox/ https://www.getsift.ai/changelog/2026-09-04-research-beyond-the-inbox/ Fri, 04 Sep 2026 12:00:00 GMT AI https://www.getsift.ai/changelog/2026-09-04-use-siftgpt-inside-explore-and-dashboards/ https://www.getsift.ai/changelog/2026-09-04-use-siftgpt-inside-explore-and-dashboards/ Fri, 04 Sep 2026 12:00:00 GMT Analytics https://www.getsift.ai/changelog/2026-09-03-find-custom-statuses-in-browse/ https://www.getsift.ai/changelog/2026-09-03-find-custom-statuses-in-browse/ Thu, 03 Sep 2026 12:00:00 GMT Care https://www.getsift.ai/changelog/2026-09-02-refresh-explore-data-on-demand/ https://www.getsift.ai/changelog/2026-09-02-refresh-explore-data-on-demand/ Wed, 02 Sep 2026 12:00:00 GMT Analytics 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12:00:00 GMT Analytics https://www.getsift.ai/changelog/2026-08-25-saved-searches-now-lead-into-explore/ https://www.getsift.ai/changelog/2026-08-25-saved-searches-now-lead-into-explore/ Tue, 25 Aug 2026 12:00:00 GMT Analytics https://www.getsift.ai/changelog/2026-08-21-open-detail-from-a-metric-card/ https://www.getsift.ai/changelog/2026-08-21-open-detail-from-a-metric-card/ Fri, 21 Aug 2026 12:00:00 GMT Analytics https://www.getsift.ai/changelog/2026-08-14-send-siftgpt-reports-to-slack/ https://www.getsift.ai/changelog/2026-08-14-send-siftgpt-reports-to-slack/ Fri, 14 Aug 2026 12:00:00 GMT AI https://www.getsift.ai/changelog/2026-08-13-siftgpt-answers-can-show-their-shape/ https://www.getsift.ai/changelog/2026-08-13-siftgpt-answers-can-show-their-shape/ Thu, 13 Aug 2026 12:00:00 GMT AI https://www.getsift.ai/changelog/2026-08-12-automate-by-time-in-status/ https://www.getsift.ai/changelog/2026-08-12-automate-by-time-in-status/ Wed, 12 Aug 2026 12:00:00 GMT Automation 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https://www.getsift.ai/changelog/2026-08-02-inbox-sidebars-hold-up-at-scale/ https://www.getsift.ai/changelog/2026-08-02-inbox-sidebars-hold-up-at-scale/ Sun, 02 Aug 2026 12:00:00 GMT Care https://www.getsift.ai/changelog/2026-07-31-more-dependable-siftgpt-answers/ https://www.getsift.ai/changelog/2026-07-31-more-dependable-siftgpt-answers/ Fri, 31 Jul 2026 12:00:00 GMT AI https://www.getsift.ai/changelog/2026-07-30-share-dashboards-and-edit-them-with-ai/ https://www.getsift.ai/changelog/2026-07-30-share-dashboards-and-edit-them-with-ai/ Thu, 30 Jul 2026 12:00:00 GMT Analytics https://www.getsift.ai/changelog/2026-07-29-a-simpler-saved-search-flow/ https://www.getsift.ai/changelog/2026-07-29-a-simpler-saved-search-flow/ Wed, 29 Jul 2026 12:00:00 GMT Analytics https://www.getsift.ai/changelog/2026-07-27-more-complete-facebook-conversation-coverage/ https://www.getsift.ai/changelog/2026-07-27-more-complete-facebook-conversation-coverage/ Mon, 27 Jul 2026 12:00:00 GMT Care https://www.getsift.ai/changelog/2026-07-26-a-weekly-community-briefing/ https://www.getsift.ai/changelog/2026-07-26-a-weekly-community-briefing/ Sun, 26 Jul 2026 12:00:00 GMT AI https://www.getsift.ai/changelog/2026-07-25-build-from-a-library-of-dashboard-widgets/ https://www.getsift.ai/changelog/2026-07-25-build-from-a-library-of-dashboard-widgets/ Sat, 25 Jul 2026 12:00:00 GMT Analytics https://www.getsift.ai/changelog/2026-07-24-see-team-time-in-one-dashboard/ https://www.getsift.ai/changelog/2026-07-24-see-team-time-in-one-dashboard/ Fri, 24 Jul 2026 12:00:00 GMT Analytics https://www.getsift.ai/changelog/2026-07-17-go-from-a-chart-to-the-conversation/ https://www.getsift.ai/changelog/2026-07-17-go-from-a-chart-to-the-conversation/ Fri, 17 Jul 2026 12:00:00 GMT Analytics https://www.getsift.ai/changelog/2026-07-17-briefings-can-become-polished-decks/ https://www.getsift.ai/changelog/2026-07-17-briefings-can-become-polished-decks/ Fri, 17 Jul 2026 12:00:00 GMT AI https://www.getsift.ai/changelog/2026-07-16-hear-and-see-the-work-that-needs-you/ https://www.getsift.ai/changelog/2026-07-16-hear-and-see-the-work-that-needs-you/ Thu, 16 Jul 2026 12:00:00 GMT Care https://www.getsift.ai/changelog/2026-07-16-more-ways-to-understand-tags-and-people/ https://www.getsift.ai/changelog/2026-07-16-more-ways-to-understand-tags-and-people/ Thu, 16 Jul 2026 12:00:00 GMT Analytics https://www.getsift.ai/changelog/2026-07-15-create-dashboards-with-less-setup/ https://www.getsift.ai/changelog/2026-07-15-create-dashboards-with-less-setup/ Wed, 15 Jul 2026 12:00:00 GMT Analytics https://www.getsift.ai/changelog/2026-07-14-a-faster-path-through-siftgpt-search/ https://www.getsift.ai/changelog/2026-07-14-a-faster-path-through-siftgpt-search/ Tue, 14 Jul 2026 12:00:00 GMT AI https://www.getsift.ai/changelog/2026-06-30-see-tag-context-on-inbox-cards/ https://www.getsift.ai/changelog/2026-06-30-see-tag-context-on-inbox-cards/ Tue, 30 Jun 2026 12:00:00 GMT Care https://www.getsift.ai/changelog/2026-06-29-set-custom-fields-from-saved-searches/ https://www.getsift.ai/changelog/2026-06-29-set-custom-fields-from-saved-searches/ Mon, 29 Jun 2026 12:00:00 GMT Automation https://www.getsift.ai/changelog/2026-06-28-a-community-report-to-start-from/ https://www.getsift.ai/changelog/2026-06-28-a-community-report-to-start-from/ Sun, 28 Jun 2026 12:00:00 GMT AI https://www.getsift.ai/changelog/2026-06-27-notify-a-team-from-a-saved-search/ https://www.getsift.ai/changelog/2026-06-27-notify-a-team-from-a-saved-search/ Sat, 27 Jun 2026 12:00:00 GMT Automation https://www.getsift.ai/changelog/2026-06-26-make-statuses-fit-your-team/ https://www.getsift.ai/changelog/2026-06-26-make-statuses-fit-your-team/ Fri, 26 Jun 2026 12:00:00 GMT Care https://www.getsift.ai/changelog/2026-06-24-understand-when-ai-steps-back/ https://www.getsift.ai/changelog/2026-06-24-understand-when-ai-steps-back/ Wed, 24 Jun 2026 12:00:00 GMT AI 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https://www.getsift.ai/changelog/2026-06-11-a-faster-user-intelligence-page/ https://www.getsift.ai/changelog/2026-06-11-a-faster-user-intelligence-page/ Thu, 11 Jun 2026 12:00:00 GMT Care https://www.getsift.ai/changelog/2026-06-11-tag-channels-as-well-as-conversations/ https://www.getsift.ai/changelog/2026-06-11-tag-channels-as-well-as-conversations/ Thu, 11 Jun 2026 12:00:00 GMT Care https://www.getsift.ai/changelog/2026-06-10-response-time-slas-can-follow-business-hours/ https://www.getsift.ai/changelog/2026-06-10-response-time-slas-can-follow-business-hours/ Wed, 10 Jun 2026 12:00:00 GMT Care https://www.getsift.ai/changelog/2026-06-09-a-clearer-context-cockpit/ https://www.getsift.ai/changelog/2026-06-09-a-clearer-context-cockpit/ Tue, 09 Jun 2026 12:00:00 GMT Care https://www.getsift.ai/changelog/2026-06-03-build-saved-searches-on-a-full-page/ https://www.getsift.ai/changelog/2026-06-03-build-saved-searches-on-a-full-page/ Wed, 03 Jun 2026 12:00:00 GMT Analytics https://www.getsift.ai/changelog/2026-06-03-my-cases-is-available-to-every-role/ https://www.getsift.ai/changelog/2026-06-03-my-cases-is-available-to-every-role/ Wed, 03 Jun 2026 12:00:00 GMT Care https://www.getsift.ai/changelog/2026-06-02-search-by-who-responded/ https://www.getsift.ai/changelog/2026-06-02-search-by-who-responded/ Tue, 02 Jun 2026 12:00:00 GMT Analytics https://www.getsift.ai/changelog/2026-06-02-turn-saved-responses-into-workflows/ https://www.getsift.ai/changelog/2026-06-02-turn-saved-responses-into-workflows/ Tue, 02 Jun 2026 12:00:00 GMT Automation https://www.getsift.ai/changelog/2026-06-02-set-notification-preferences-in-one-place/ https://www.getsift.ai/changelog/2026-06-02-set-notification-preferences-in-one-place/ Tue, 02 Jun 2026 12:00:00 GMT Automation https://www.getsift.ai/changelog/2026-05-18-scheduled-briefings-run-more-reliably/ https://www.getsift.ai/changelog/2026-05-18-scheduled-briefings-run-more-reliably/ Mon, 18 May 2026 12:00:00 GMT AI https://www.getsift.ai/changelog/2026-05-18-briefing-emails-look-like-sift/ https://www.getsift.ai/changelog/2026-05-18-briefing-emails-look-like-sift/ Mon, 18 May 2026 12:00:00 GMT AI https://www.getsift.ai/changelog/2026-05-14-siftgpt-charts-carry-across-turns/ https://www.getsift.ai/changelog/2026-05-14-siftgpt-charts-carry-across-turns/ Thu, 14 May 2026 12:00:00 GMT AI https://www.getsift.ai/changelog/2026-05-11-reply-to-threads-conversations/ https://www.getsift.ai/changelog/2026-05-11-reply-to-threads-conversations/ Mon, 11 May 2026 12:00:00 GMT Care https://www.getsift.ai/changelog/2026-05-08-make-routing-policy-easier-to-manage/ https://www.getsift.ai/changelog/2026-05-08-make-routing-policy-easier-to-manage/ Fri, 08 May 2026 12:00:00 GMT Care https://www.getsift.ai/changelog/2026-05-07-a-shared-shell-for-settings-and-integrations/ https://www.getsift.ai/changelog/2026-05-07-a-shared-shell-for-settings-and-integrations/ Thu, 07 May 2026 12:00:00 GMT Workspace 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https://www.getsift.ai/changelog/2026-04-29-refine-a-briefing-without-rebuilding-it/ https://www.getsift.ai/changelog/2026-04-29-refine-a-briefing-without-rebuilding-it/ Wed, 29 Apr 2026 12:00:00 GMT AI https://www.getsift.ai/changelog/2026-04-28-siftgpt-stays-with-you-as-you-work/ https://www.getsift.ai/changelog/2026-04-28-siftgpt-stays-with-you-as-you-work/ Tue, 28 Apr 2026 12:00:00 GMT AI https://www.getsift.ai/changelog/2026-04-23-give-queue-managers-a-review-view/ https://www.getsift.ai/changelog/2026-04-23-give-queue-managers-a-review-view/ Thu, 23 Apr 2026 12:00:00 GMT Care https://www.getsift.ai/changelog/2026-04-22-see-segments-risk-and-lifecycle-together/ https://www.getsift.ai/changelog/2026-04-22-see-segments-risk-and-lifecycle-together/ Wed, 22 Apr 2026 12:00:00 GMT Analytics https://www.getsift.ai/changelog/2026-04-10-explore-users-in-a-faster-table/ https://www.getsift.ai/changelog/2026-04-10-explore-users-in-a-faster-table/ Fri, 10 Apr 2026 12:00:00 GMT Analytics https://www.getsift.ai/changelog/2026-04-08-save-the-inbox-view-you-use-every-day/ https://www.getsift.ai/changelog/2026-04-08-save-the-inbox-view-you-use-every-day/ Wed, 08 Apr 2026 12:00:00 GMT Care https://www.getsift.ai/changelog/2026-04-07-build-a-dashboard-by-asking/ https://www.getsift.ai/changelog/2026-04-07-build-a-dashboard-by-asking/ Tue, 07 Apr 2026 12:00:00 GMT Analytics https://www.getsift.ai/changelog/2026-04-07-find-pages-and-settings-from-one-search/ https://www.getsift.ai/changelog/2026-04-07-find-pages-and-settings-from-one-search/ Tue, 07 Apr 2026 12:00:00 GMT Workspace https://www.getsift.ai/changelog/2026-04-05-share-siftgpt-work-and-regenerate-answers/ https://www.getsift.ai/changelog/2026-04-05-share-siftgpt-work-and-regenerate-answers/ Sun, 05 Apr 2026 12:00:00 GMT AI https://www.getsift.ai/changelog/2026-04-05-custom-dashboards-get-a-stronger-editor/ https://www.getsift.ai/changelog/2026-04-05-custom-dashboards-get-a-stronger-editor/ Sun, 05 Apr 2026 12:00:00 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12:00:00 GMT Workspace https://www.getsift.ai/changelog/2026-03-26-a-smoother-csat-workflow/ https://www.getsift.ai/changelog/2026-03-26-a-smoother-csat-workflow/ Thu, 26 Mar 2026 12:00:00 GMT Care https://www.getsift.ai/changelog/2026-03-25-a-clearer-settings-home/ https://www.getsift.ai/changelog/2026-03-25-a-clearer-settings-home/ Wed, 25 Mar 2026 12:00:00 GMT Workspace https://www.getsift.ai/changelog/2026-03-24-a-steadier-work-queue/ https://www.getsift.ai/changelog/2026-03-24-a-steadier-work-queue/ Tue, 24 Mar 2026 12:00:00 GMT Care https://www.getsift.ai/changelog/2026-03-21-a-better-record-of-what-happened/ https://www.getsift.ai/changelog/2026-03-21-a-better-record-of-what-happened/ Sat, 21 Mar 2026 12:00:00 GMT Care https://www.getsift.ai/changelog/2026-03-18-one-ai-chat-for-asking-and-doing/ https://www.getsift.ai/changelog/2026-03-18-one-ai-chat-for-asking-and-doing/ Wed, 18 Mar 2026 12:00:00 GMT AI https://www.getsift.ai/changelog/2026-03-17-put-an-ai-reply-directly-in-the-editor/ https://www.getsift.ai/changelog/2026-03-17-put-an-ai-reply-directly-in-the-editor/ Tue, 17 Mar 2026 12:00:00 GMT Care https://www.getsift.ai/changelog/2026-03-17-shape-reply-guidance-for-your-team/ https://www.getsift.ai/changelog/2026-03-17-shape-reply-guidance-for-your-team/ Tue, 17 Mar 2026 12:00:00 GMT AI https://www.getsift.ai/changelog/2026-03-13-see-live-source-data-in-analysis/ https://www.getsift.ai/changelog/2026-03-13-see-live-source-data-in-analysis/ Fri, 13 Mar 2026 12:00:00 GMT Analytics https://www.getsift.ai/changelog/2026-03-11-search-dates-in-your-own-time-zone/ https://www.getsift.ai/changelog/2026-03-11-search-dates-in-your-own-time-zone/ Wed, 11 Mar 2026 12:00:00 GMT Analytics https://www.getsift.ai/changelog/2026-03-10-cleaner-discord-attribution/ https://www.getsift.ai/changelog/2026-03-10-cleaner-discord-attribution/ Tue, 10 Mar 2026 12:00:00 GMT Care