# Keep escalated cases routed correctly

> Escalated cases no longer return to the previous routing path. See what changed in Sift AI and how it helps social care teams.

Canonical: https://www.getsift.ai/changelog/2026-10-29-keep-escalated-cases-routed-correctly/
Last updated: 2026-10-29

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## Keep escalated cases routed correctly

Escalated cases no longer return to the previous routing path.

## What changed

- An escalation can move the conversation to the team responsible for the next step.
- The routing fix keeps that handoff from sending the case back into the earlier queue.

[Explore Social Support](https://www.getsift.ai/social-support/)

SIFT / CARE Care

 **Keep escalated cases routed correctly** Escalated cases no longer return to the previous routing path.

## More Care updates

### [Keep your place in the inbox](https://www.getsift.ai/changelog/2026-10-29-keep-your-place-in-the-inbox/)

### [Follow longer conversations on X](https://www.getsift.ai/changelog/2026-10-22-follow-longer-conversations-on-x/)

### [Save customer contact details from replies](https://www.getsift.ai/changelog/2026-10-22-save-customer-contact-details-from-replies/)

October 22, 2026 Care