# Bring customer profiles together

> The inbox can suggest profile merges across channels. See what changed in Sift AI and how it helps social care teams.

Canonical: https://www.getsift.ai/changelog/2026-10-14-bring-customer-profiles-together/
Last updated: 2026-10-14

[Back to changelog](https://www.getsift.ai/changelog/)

## Bring customer profiles together

The inbox can suggest profile merges across channels.

## What changed

- When the same customer reaches you in more than one place, connect their identities.
- Your team can keep more of that customer context together when handling a conversation.

[Explore Social Support](https://www.getsift.ai/social-support/)

SIFT / CARE Care

 **Bring customer profiles together** The inbox can suggest profile merges across channels.

## More Care updates

### [Keep your place in the inbox](https://www.getsift.ai/changelog/2026-10-29-keep-your-place-in-the-inbox/)

### [Keep escalated cases routed correctly](https://www.getsift.ai/changelog/2026-10-29-keep-escalated-cases-routed-correctly/)

### [Follow longer conversations on X](https://www.getsift.ai/changelog/2026-10-22-follow-longer-conversations-on-x/)

October 22, 2026 Care