# Agents can read Listening videos

> Sift can use video content when analyzing supported Listening posts. See what changed in Sift AI and how it helps social care teams.

Canonical: https://www.getsift.ai/changelog/2026-10-02-agents-can-read-listening-videos/
Last updated: 2026-10-02

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## Agents can read Listening videos

Sift can use video content when analyzing supported Listening posts.

## What changed

- The analysis can use the words in a video along with the rest of the post.
- When a Listening post becomes case work, its analysis can carry forward with the conversation.

[Explore customer intelligence](https://www.getsift.ai/voice-of-the-customer/)

SIFT / ANALYTICS Analytics

 **Agents can read Listening videos** Sift can use video content when analyzing supported Listening posts.

## More Analytics updates

### [More community conversations in Listening](https://www.getsift.ai/changelog/2026-10-29-more-community-conversations-in-listening/)

### [Read charts at a glance](https://www.getsift.ai/changelog/2026-10-29-read-charts-at-a-glance/)

### [Meet Pulse](https://www.getsift.ai/changelog/2026-10-27-meet-pulse/)

October 27, 2026 Analytics