# See a case’s queue at a glance

> Cases show their queue with a recognizable color and icon. See what changed in Sift AI and how it helps social care teams.

Canonical: https://www.getsift.ai/changelog/2026-09-22-see-a-case-s-queue-at-a-glance/
Last updated: 2026-09-22

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## See a case’s queue at a glance

Cases show their queue with a recognizable color and icon.

## What changed

- See where work belongs while scanning your cases.
- Open the case to follow the conversation and the work around it.

[Explore Social Support](https://www.getsift.ai/social-support/)

SIFT / CARE Care

 **See a case’s queue at a glance** Cases show their queue with a recognizable color and icon.

## More Care updates

### [Keep your place in the inbox](https://www.getsift.ai/changelog/2026-10-29-keep-your-place-in-the-inbox/)

### [Keep escalated cases routed correctly](https://www.getsift.ai/changelog/2026-10-29-keep-escalated-cases-routed-correctly/)

### [Follow longer conversations on X](https://www.getsift.ai/changelog/2026-10-22-follow-longer-conversations-on-x/)

October 22, 2026 Care