# Route work from mentions

> Workflows can use mentions when routing customer work. See what changed in Sift AI and how it helps social care teams.

Canonical: https://www.getsift.ai/changelog/2026-09-17-route-work-from-mentions/
Last updated: 2026-09-17

[Back to changelog](https://www.getsift.ai/changelog/)

## Route work from mentions

Workflows can use mentions when routing customer work.

## What changed

- Bring a matching conversation into the appropriate workflow.
- The right team can receive the work without relying on someone to find it first.

[Explore social care automation](https://www.getsift.ai/social-support/)

SIFT / AUTOMATION Automation

 **Route work from mentions** Workflows can use mentions when routing customer work.

## More Automation updates

### [Your agents, in one place](https://www.getsift.ai/changelog/2026-10-19-your-agents-in-one-place/)

### [More useful case macros](https://www.getsift.ai/changelog/2026-10-19-more-useful-case-macros/)

### [Save agent answers in custom fields](https://www.getsift.ai/changelog/2026-10-15-save-agent-answers-in-custom-fields/)

October 15, 2026 Automation