# Research beyond the inbox

> SiftGPT can bring web research into a customer question when workspace context is not enough. See what changed in Sift AI and how it helps social care teams.

Canonical: https://www.getsift.ai/changelog/2026-09-04-research-beyond-the-inbox/
Last updated: 2026-09-04

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## Research beyond the inbox

SiftGPT can bring web research into a customer question when workspace context is not enough.

## What changed

- Use web research as part of a grounded investigation.
- Keep research connected to the question you asked in Sift.

[Explore SiftGPT and AI workflows](https://www.getsift.ai/product-overview/) [Learn about SiftGPT](https://docs.getsift.ai/docs/sift-ai/chat)

SIFT / RESEARCH AI

 **Web context** More context, one thread

## More AI updates

### [Put an agent on a schedule](https://www.getsift.ai/changelog/2026-10-29-put-an-agent-on-a-schedule/)

### [Ask SiftGPT in Slack](https://www.getsift.ai/changelog/2026-10-29-ask-siftgpt-in-slack/)

### [Add an image to SiftGPT](https://www.getsift.ai/changelog/2026-10-19-add-an-image-to-siftgpt/)

October 19, 2026 AI