# Connect shared Outlook mailboxes with app credentials

> Connect a shared Microsoft Outlook mailbox without tying it to one person's sign-in. See what changed in Sift AI and how it helps social care teams.

Canonical: https://www.getsift.ai/changelog/2026-08-10-connect-shared-outlook-mailboxes-with-app-credentials/
Last updated: 2026-08-10

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## Connect shared Outlook mailboxes with app credentials

Connect a shared Microsoft Outlook mailbox without tying it to one person's sign-in.

## What changed

- Use Microsoft Entra app credentials for a shared support inbox.
- Validate the mailbox and permissions during setup.

[Explore the Sift workspace](https://www.getsift.ai/product-overview/) [Learn about the Sift workspace](https://docs.getsift.ai/docs/integrations/outlook)

SIFT / OUTLOOK Workspace

 **Shared mailbox** Built for the team inbox

## More Workspace updates

### [A better Listening view on mobile](https://www.getsift.ai/changelog/2026-10-19-a-better-listening-view-on-mobile/)

### [Use more of Sift in your language](https://www.getsift.ai/changelog/2026-10-14-use-more-of-sift-in-your-language/)

### [Account access works better on mobile](https://www.getsift.ai/changelog/2026-09-09-account-access-works-better-on-mobile/)

September 9, 2026 Workspace